Kristy Ragsdale - BankSouth Mortgage Loan Officer

Courtney L C. 

Verified by BankSouth Mortgage Company, LLC

4 years ago

I felt that at times communication was not great. With me or among their team. I was often asked for the same documents and information from multiple people. I also found it hard to get ahold of people when I had questions. Other than that, the process went fairly smoothly. 

Wade W. 

Verified by BankSouth Mortgage Company, LLC

4 years ago

MS. RAGSDALE WAS VERY PROFESSIONAL AND DID NOT JUST WORK 8 TO 5 BU T SHE WAS AVAILABLE ANY TIME WE NEEDED HER. I RATE HER VERY HIGH IN CUSTOMER SERVICE AND DEDICATION. HOORAY FOR KRISTY. 

Wade H W. 

Verified by BankSouth Mortgage Company, LLC

4 years ago

MS. RAGSDALE WAS VERY PROFESSIONAL AND DID NOT JUST WORK 8 TO 5 BU T SHE WAS AVAILABLE ANY TIME WE NEEDED HER. I RATE HER VERY HIGH IN CUSTOMER SERVICE AND DEDICATION. HOORAY FOR KRISTY. 

Jacqueline McGee T. 

Verified by BankSouth Mortgage Company, LLC

6 years ago

The problem I have with my entire process is I chose to use a different person with the same company. Some where within my process, Kristy came into the picture and from my understanding took over my loan. I was never introduced to her, never inform she was my primary lender. My initial communication and all other communication was with the person I chose from a referral. From a customer service perspective, I feel that was not the right thing to do and this needs to improve.