La La Land

Eric G. 

on Yelp

2 months ago

I am the person who was told I wasn't welcome in your establishment because of what I was wearing. I reached out via the corporate site and haven't heard back. I have part of the interaction on video. It was appalling. And then a manager tried to gaslight me - tell me the employee didn't say to me what she actually said multiple times because I asked for clarification in disbelief. I literally had just ordered and was waiting and she pursued me - came up to me from across the room and proceeded to disrespect me. I asked fo... read more

Ruby M. 

on Yelp

3 months ago

I want to Preface by saying that I love this place, I come here often. I have always had good experiences here even during events. With that being said writing this review is hard, but I had the worst experience today with my order being backed up. Lala land is having a collaboration with Mickey and friends so I ordered their kids meal. I set the pickup time for 11 am by the time I arrived the staff had told me they were really backed up and it would be another 20-30 minutes. Mind you many people were complaining because mos... read more

Victoria V. 

on Yelp

3 months ago

I placed a pickup order for this location and it was pretty packed so I had to wait. I was in a hurry and I understand it being busy but having wait over 15 minutes from the time I set was pretty annoying since I had done it for a reason. I came specifically for the matcha and was really excited to check it out after all the hype but I was extremely disappointed. We had the banana and strawberry cold foam matchas and did not like either. They both tasted like straight up milk and we could not taste the matcha at all. They w... read more

Anthony V. 

on Yelp

3 months ago

Normally, my wife and I come here often and never have bad experiences, today that changed. We have a family member who had never been to La La Land before, we insisted on her trying their drinks. Our family member has a gluten allergy so it's very crucial that we double check what she ingests is gluten-free. We had done research previously to going to confirm their menu is gluten-free and it was. After placing our order in person, I asked the barista just to be extra sure that her drink would be gluten-free with the ingredi... read more

Wendy G. 

on Yelp

3 months ago

This is my first time ever rating my experience. That's how BAD it was!.. decided to drive by and do a "quick" snatch's stop. Well that quick stop turned into a 50 min wait!... I ordered an iced matcha that tasted more like milk than anything, I placed an avocado ordered that LITERALLY took 50 min for me to get!.. I was beyond annoyed!.. employees at some point were rude to me because I kept asking for my avocado after waiting for 25 min. Again asked I they kept telling me 5 more minutes and will walk away... I even had to p... read more

Chuck E. 

on Yelp

3 months ago

This place exemplifies everything I hate about west LA. Loud music, overpriced coffee, and the espresso was burned making for one miserable, acidic-tasting coffee. This was a while ago so maybe the drinks have gotten better-but I guarantee the prices haven't. The guy at the register called out "love you" as I left too-cmon bro you typically wait till at LEAST the third date to drop that. I ain't a fan. Felt pretentious and awkward as hell. Much better coffee places in west LA that can churn out a half decent coffee and don'... read more

Joann W. 

on Yelp

4 months ago

Last Saturday- After waiting over 15-20 min for my latte, I struggled to get the attention of any of the rude staff who avoid eye contact and ignore everyone. The cashier finally told me I could just take an oatmeal instead since someone else probably took it and as I'm leaving they scream my drink is ready. My 11 year old daughter goes to get it and they accidentally splash hot foam in her face all laugh. Ironic that it's called "kind cafe". 

Katie M. 

on Yelp

4 months ago

I just want to say that there is so much unprofessionalism with the Glendale location. I love the drinks from La La, and been to other locations. First, I noticed that they had employees pretend to be customers in what appears to be major damage control. Nate Herrera is a CURRENT lead there. Ella Sweeney works there, Anna V is a current employee. And they all pretended to be customers. That's misleading to guests, and a conflict of interest, Google Reviews are to be written by guests only, however Nate said " I've been ... read more

Eunice N. 

on Yelp

4 months ago

1 out of 5 stars Disappointed by the Customer Service at La La Land Kind Café - Santa Monica I was really looking forward to visiting La La Land Café in Santa Monica after reading about their mission and values centered around kindness and creating a positive space. Unfortunately, my experience today was far from that. I ordered a coffee that I didn't enjoy, and I politely asked if I could have it replaced with a basic iced latte. Instead of being understanding, the baristas were visibly annoyed and began speaking negative... read more