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1426 Montana Ave, #1, Santa Monica, CA, 90403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 6:30 a.m. to 7:00 p.m. | |
| Sun | 6:30 a.m. to 7:00 p.m. |
Would taste so much better if it didn't take an entire hour of my life to get a drink. I heard from a former employee, the staff is instructed by corporate to only have one person at the register if there is a line... interesting choice. I also heard that the staff is encouraged to ignore the customers, kinda ironic considering all the "Be kind" merch. Also 90% of the time I place a mobile order, they simply don't make it. I have to wait half an hour until an employee finally acknowledges my existence and then watch them mak... read more
Business response:
We’re so sorry you had a disappointing experience with us. We take all feedback seriously and are committed to improving. Please contact us at info@lalalandkindcafe.com—we’d love the chance to make things right and improve your next visit! Your satisfaction is our priority! - With love, la la
I've always loved La La Land Café--the coffee tastes amazing, the vibe is unique, and I usually prefer it over Starbucks any day. But unfortunately, my visit today left me really disappointed. I stopped in during a walk, hoping to grab a quick coffee, and ended up waiting almost 25 minutes for a simple drink. That's just not acceptable for a to-go order. I'm usually prepared for a bit of a wait here, but 25 minutes is pushing it. There were four staff members behind the counter--one taking orders and three making drinks. A... read more
Business response:
Thank you for taking the time to share your thoughts. We’re really sorry we didn’t get everything right this time. Your experience is important to us, and we want to make it better! Please email us at info@lalalandkindcafe.com, and we’ll make it our priority to resolve this. - With love, la la
Went to La La land and the matcha tasted watery. Waited 30 minutes for my drink. They should wear gloves btw seen them prepared the toast without . Exploitive.
Business response:
We are so sorry to hear that we didn’t meet your expectations. We take this seriously and want to make it right! Please reach out to us at info@lalalandkindcafe.com—we would love the chance to resolve any issues and turn this experience around for you. - With love, la la
Matcha here was absolutely terrible. Tasted like nothing but milk. No flavor. No matcha flavor came thru. Extremely disappointed. Only good part of this place was the atmosphere. 2/10 never coming back
Business response:
We’re so sorry to hear that your experience wasn’t perfect. We take all feedback seriously, and we’d love the chance to make things right. Please feel free to reach out to us at info@lalalandkindcafe.com so we can work together to ensure your next visit is a 5-star experience! - With love, la la
I found a glittery fake nail chip at the bottom of my matcha--absolutely revolting. Asked for extra milk because I paid for an extra shot and a tall blonde barista gave me the dirtiest look, filled up an entire cup of milk, and then placed it on the counter without saying a word. Wasteful and rude. This is a close-knit neighborhood. Do better.
Business response:
Thank you for sharing your feedback! We’re sorry to hear your experience didn’t meet your expectations. We truly want to make things right for you. Please reach out to us at info@lalalandkindcafe.com, and we’ll do everything we can to resolve this. Your satisfaction is our top priority! - With love, la la
~ HEAR ME OUT ~ I love how they give back to the community and spread positivity BUT their drinks need a little improvement. I ordered online to pick up and it was super fast! There's lots of outdoor & indoor seating with aesthetic vibes. I got a matcha w cold foam & a coffee with oreo cold foam. It was o k. I USUALLY MAKE MATCHA DAILY. Their matcha was a light color green and tasted like those cheap instant packs than what I make :(. The coffee was watered down. I really wanted to like it bc the place was so cute.
Business response:
We’re so sorry you had a disappointing experience with us. We take all feedback seriously and are committed to improving. Please contact us at info@lalalandkindcafe.com—we’d love the chance to make things right and improve your next visit! Your satisfaction is our priority! - With love, la la
Now they are telling me I am banned There was a computer chord across walking isle and I told them and now I am the wrong one should of let them get sued for incident And I am not a mean person don't eat at LALA Land kind cafe they don't care about u!!!
Business response:
Wow, thank you for the 5 stars! We're so happy you had a wonderful experience with us! We pour so much love into every detail and it's so amazing to see that it’s appreciated. Can’t wait to serve you again soon. - With love, la la
I was approached by a woman she said she was the manager. She said I was band from the cafe two years ago. I was never told this and I have been going to the Caffé for the past two years. I am now waiting to hear from district manager. After two years later I am told you cannot come here??
Business response:
Wow, thank you for the 5 stars! We're so happy you had a wonderful experience with us! We pour so much love into every detail and it's so amazing to see that it’s appreciated. Can’t wait to serve you again soon. - With love, la la
This is specific a 1 star due to service. I visited this location on Saturday 4/26 @ 9:23am. I ordered a lululemon chai latte and the Hazelnut Toast along with other drink items for my friends. The drinks came out pretty quick. I noticed lots of food order started to come out but none were mine. I waited ~ 10 minutes to check in to inquire about the status of my food order. When the barista brought more food and she looked at all the names of the orders and none were mine. I noticed the time stamps of the order and they were... read more
Business response:
We truly appreciate your feedback, and we’re sorry that things weren’t perfect during your visit. We want to ensure your next experience with us is exceptional! Please reach out to us at info@lalalandkindcafe.com so we can address any concerns and work on making it right. - With love, la la
La La Land has a 4.3 star rating with 833 reviews.
La La Land is open now. It will close at 7:00 p.m.