This profile has been claimed by the business owner or representative.
La Quinta Inn Albuquerque Airport
- Hospitality
- Albuquerque, NM
About this business
Location details
2116 Yale Blvd SE, Albuquerque, NM, 87106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Newer, remodeled, bathroom, size, Bedding
Business response:
Marie, Thank you for the 5.4 Booking.com review. Have a nice day! Joseph A. GM
The was the worst place I have ever stayed. The toilet seat was wet on entering the room . The beds were small, the room had a small of sitting water. The maids did not change the sheets on the bed for the 4 days, we ran out of toilet paper and when we call the desk, the told me I had to come down and get it. The stairs were old and raggedy. The ice maker had had prints on it because it needed cleaning. Checking in was easy, but of course it would be they were taking my money.
Business response:
Sherry, I apologize that your stay fell short of meeting your expectations, This is not the experience we want you to have while staying with us. I apologize your toilet seat was still wet once you checked in. We were very busy last week due to the International Balloon Fiesta, on many occasions we were checking in guests' into rooms that recently became vacant clean and may have still been slightly wet from the bathroom cleaning products. If I remember correctly, one of my staff member went up to wipe down the toilet immedi... read more
Staff forgot to refresh room on 2nd day, breakfast was subpar, no refrigerator, great towels. Stay away from this property during baloon fiesta. Staff not prepared to deliver normal quality, but was fully prepared to charge high season rates.
Pleasant Sheets are over chlorinated. The room smelled like Chlorox when I walked in.
Business response:
Hello Scott, I greatly apologize that your guest room smelt like Chlorox upon arrival. I will share your review with my Housekeeping and Laundry dept. to ensure that does not happen in the future. Thank you, Joseph A. GM
The terms of room request were not met! The staff was still cleaning the rooms at 6:00 in the evening. The room was not pet free nor smoke free. The cleanliness of the property and room was sub-par. Definite odors in the room and the bathroom appearance looked like it had been rather sloppy and second rate. I would not recommend the Albuquerque LaQuinta even if I was paid. I decided to cancel my reservation on the spot due to the fact, my reservation request for a smoke free and pet free room was not honored. What is the pur... read more
Business response:
Cecil, I apologize that you had to cancel your hotel reservation due to smoke odor and pet odor in your guest room. We do our best to honor any guest requests, however there are occasions that we're unable to honor such requests, due to availability or guests' already in-house. The room that you were checked into was indeed a non smoking room, I will get this room treated for smoke and pet odors immediately to ensure that our non smoking rooms due not have any lingering odors. Thank you for your time and feedback, I hope you... read more
Fair
Never again! The entire place was old, run down, very dirty, and stunk! Absolutely nothing
Business response:
Michelle, I greatly apologize we fell short on meeting your expectations. This is not the experience we want you to have while staying with La Quinta. Our LQ is indeed an older property, however we do pride ourselves in customer service, and nice clean rooms. La Quinta has been renovating many hotels in the recent years, and we hope that we soon also receive a renovation. Thanks again for your time, and comments. Have a nice day, Joseph A.
Pleasant The exterior of the motel looked run down..needs paint. Our room smelled moldy. Not what I expected for the price I paid. Close proximity to the air force base and airport. Easy on and off the expressway.
Business response:
Antonio, Thank you for taking the time to write about your stay at La Quinta. I apologize that your guest room had a bad odor. In the future, if there is any issues with your guest room, please notify the Front Desk, so we can remedy the situation. Thank you, Joseph A. GM
Go somewhere else if you can. Everything. Tear it down.
Business response:
Mitch, I apologize that we fell short of meeting your expectations. This is not the experience we want you to have while staying with us. If you have any additional questions or concerns, please feel free to contact me directly. Thank you, have a nice day. Joseph A. GM
Frequently asked questions about La Quinta Inn Albuquerque Airport
How is La Quinta Inn Albuquerque Airport rated?
La Quinta Inn Albuquerque Airport has a 3.4 star rating with 5,338 reviews.
When is La Quinta Inn Albuquerque Airport open?
La Quinta Inn Albuquerque Airport is closed now. It will open tomorrow at 12:00 p.m.