La Quinta Inn Austin Capitol Downtown

Business response:

Dear Kohei, Thanks so much for your feedback regarding your stay at La Quinta Austin Capitol. It is our goal to not only meet your expectations, but exceed them and it means the world to all of us that the service you received from our team made a difference in your stay. I believe that our people are our most valuable resource in creating meaningful experiences and authentic guest connections and nothing makes me more proud than a compliment directed specifically toward our staff. Anytime there is anything less than perfect... read more

Business response:

Thanks so much for your feedback regarding your stay at La Quinta Austin Capitol. It is our goal to not only meet your expectations, but exceed them and it means the world to our entire team that we were able to deliver such an exceptional experience for you. Your loyalty is very important to us so if there is anything that we can do to make your next visit more enjoyable, including changing the channel :) we would be more than happy to do it. Thanks for staying with us and we look forward to welcoming you again soon! 

Business response:

Thank you for providing feedback about your recent stay. We were delighted to see that you enjoyed your time with us and we look forward to seeing you again soon! Have a great day! 

Business response:

Thank you for taking the time provide feedback about your recent experience at our hotel. We were happy to see our location worked for your needs but was disappointed that the walls thinner than you anticipated and caused your stay to be less than satisfactory. Again, thank you and we hope to see you again should your travels bring you back this way. Have a good day! 

Business response:

Thanks so much for feedback regarding your stay at La Quinta Austin Capitol. It is our goal to not only meet your expectations, but exceed them and based on your feedback we failed in that endeavor. I want to apologize that our team did not provide a friendly check in experience for you. We hope you'll consider staying again should your travels bring you back this way. Again, thank you for your feedback and have a great day! 

Business response:

Thank you for your review. Although we were happy to see that our location and staff were able to meet your needs we were disappointed to see that the facilities fell short. We work hard to provide a clean and well maintained hotel regardless of our age and I apologize we failed in that endeavor. Again, thank you for your feedback and we look forward to seeing you again soon!