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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Great value and location! Could be cleaner! Dirty! Location is great!
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
We stayed in mouldy, dark, dingy room with a soaking carpet. We were given room 232. The room was grotty, the thermostat wasn't working and the shower tap was broken (the tap spun loosely, no water came out). There was no maintenance staff available, so we were given a new room, 328. In that room the carpet around the air conditioner was flooded (1/4 the area of the room) and there was mould all around the A/C and window (see pictures attached). There were 4 lights in the main area, but only 2 worked. We stayed in mouldy, da... read more
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Couldn’t believe how bad it was Room was awful, smoke alarm had been taken off the wall leaving just wires hanging out, shower was falling off the wall as was the bath tap. Nothing
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Never again. Waiting for my refund. Everything. It looked and smelled like no one ever cleaned that whole building and rooms. Service was terrible. Nothing. I checked out 5 min after I checked in. I just couldn't stayed so I'm awaiting for my refund now.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Pessimo check out
Business response:
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future. LQ Customer Care
cheap Quality doesn't match price
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon! Respectfully, LQ Customer Care
Bad experience... for what I paid... I should be refunded Our room was dirty as if it had not been cleaned... dirty towels were still in the room... bed was very uncomfortable... one of the ac units was not blowing out cold air... when we asked for more toilet paper, the girl at the front desk acted like they had none and then said "I have one roll" one roll for 5 people??? LOL The guy at the service desk.. johnathan was amazing... the night time girl... not so much!
Business response:
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether posit... read more
Roaches Apart from the location this is the worst place to stay in downtown Austin. - We had reserved a room, and when we got there we were told that there was no more space in their parking lot. They also want to charge us for $45 per night. They told us that they will help us where to park, and we asked for more details we were told to just look around (Very helpful!) - The room was very smelly when we entered. Something between mold and cigarettes. - The towels were very smelly. I highly doubt somebody washed them. EVER. ... read more
Business response:
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide y... read more
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.