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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing El edificio es muy viejo. La cafetería es muy simple y el desayuno también. Como falta mantenimiento, da la impresión de estar sucio. No nos mencionaron que no hacen el aseo diario, por lo cual llegamos y la habitación seguía como la dejamos. Afuera del cuarto hubo un bulto de sábanas sucias durante los dos días de nuestra estancia. La ubicación es perfecta para conocer lo emblemático de la ciudad caminando. El colchón era súper cómodo.
Business response:
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully, LQ Customer Care
Very Poor
Tähän hotelliin ei kannata tulla. Hinta kallis tasoon nähden. Likaista joka paikassa. Yleisissä tiloissa ja huoneessa. Todella epäsiisti. Aamiainen oli säälittävä!! Ei proteiinia. Ei munia eikä pekonia. Pelkkää pullaa eri muodoissa. Kahvi sentään oli ok. Sijainti oli melko lähellä keskustaa on ainoa hyvä asia tässä hotellissa.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Bad Nada La ubicación
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Pesimo HOTEL, no deberia de estar habilitado, el PEOR DAYS INN Horribles condiciones del hotel ,muy sucio, inseguro, gente en el estacionamiento que no pertenece al hotel, me toco ver un problema que hasta llego la policia, las habitaciones con cucarachas. La ubicacion
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Very Poor Room Position
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Bad The front desk, cleanliness, roaches in the room. When we got dropped off at the location we were welcomed by a HAZMAT truck. The front desk lady was rude or she was definitely overwhelmed with customer complaint. The location
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
last time mold in window sills, old torn carpet, beds not comfortable, run down, needs to be torn down and start over the towels were soft, close to my destination
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Poor Our room was dirty upon check in (hair in bed, toilet not flushing) so we got moved to another room, which was cleaner. Also, the man helping with parking was kind of creepy and actually ASKED for a tip. For what? I paid for parking and parked my own car. Unprofessional.
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.