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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Fair
Bad The elevator was broken, the rooms were dirty and had roaches and it smelled in the stairs like urine. The night attendant was not helpful at all and even tried to give a plunger to one of my friends when she told him the public toilet was clogged. That it was close to everything we needed . And the parking manager was very helpful
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
We will never go back to that hotel. Awful stay. -0 The elevator would work when it wanted. Had to take our luggage up four flights of stairs. Our room smelled liked urine and weed. Lobby bathrooms were clogged up and staff member brought us a plunger to do it ourselves. The hotel needs a big time facelift. We will longer stay at that location when going to Austin. Also lobby furniture smells. The only good thing about our stay was the valet person Conner he was so friendly and helpful.
Business response:
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience. Respectfully, LQ Customer Care
Disappointing
Crack motel It was disgusting in every way Nothing. Gross
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Sinistre et glauque La saleté ! Crasse sur les murs , ascenseur en panne, flaque d’urine dans les escaliers. Plumes ou morceau d’oiseau par terre. Coin café peu engageant. Personnel peu avenant ( le matin) un jeune plus aimable le soir. Rien . La chambre était propre. C’est une banalité mais au vu de l’extérieur c’était une bonne surprise
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care
We checked in at 1600 hours and dropped our belongings off, we then left the room for dinner and groceries and returned The room was not cleaned, wall paper was peeling, mold in the shower and we observed 5-6 roaches in the room during the 2-3 hours she actually spent in the room. The only think likable would be the staff and price.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Ugh It’s probably the worst hotel I’ve stayed at in the last three years It’s dingy dirty and parking is $32/day
Business response:
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.