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La Quinta Inn Houston La Porte
- Hotels
- La Porte, TX
About this business
Location details
1105 Hwy 146 South, La Porte, TX, 77571, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Horrible. Never again. We booked a room with two queen beds and was told all they had was doubles! That is NOT what i paid for. They told me to request a discount from Booking.com and they would approve it. There was mold on the building inside. Roaches crawling on the desk and NO coffee pot in room and no breakfast! My 6 ft 2 in husband had to sleep on that tiny bed with feet hanging off while my daughter and I huddled together in the other bed. We did not sleep well at all! Nothing!
Business response:
We are sorry to hear your stay did not meet expectations. Our double bedrooms are all Full-Size beds, we do not offer any queen doubles at this location. Coffee is available in the Lobby 24/7 and in-room coffee is available upon request due to health safety concerns. We strive to make your stay enjoyable and will address the additional concerns you have brought to our attention. We hope to better serve you in the future.
Disappointing They only received reservations for one room instead of two. I did get another room but then she only booked it for one night instead of two. I got one room that reeked of cigarette smoke. I was charged for something extra that I still can’t figure out what it is. They keep saying it’s something my bank is doing. I’m forced to call corporate on them. The room was clean but that’s all I can say about it.
Business response:
We are sorry to hear your stay did not meet expectations. We try to accommodate guests as best as we can. The extra charge is probably an authorization, not a charge that usually drops off within 3-5 business days.
Our stay was disappointing. Beds were very comfortable, room service for day one was excellent. Room service for day two was non-existent. When I inquired about it at the front desk, I was told "they must have just not gotten to it". Front desk was ambivalent about it. The facility did not meet expectations except for the room service the first night.
Business response:
We are sorry to hear that your stay did not meet expectations. Due to staff shortages, we are unable to provide daily room service. We try to meet all guest expectations during your stay and will look into improving guest relations.
Horrible and dirty
We moved hotel rooms that's how horrible it was We called ahead of time make sure everything was working and good. When we got there the pool was closed till June the staff said. Nothing!
Business response:
We are sorry your stay did not meet expectations. We are unable to open the pool because we are waiting for an inspector from the city to issue our permit, which we have been told they won't be able to send until June. Until then we cannot open the swimming pool.
Felt like a motel. Looked like a motel, the pictures dont do it justice. It doesnt feel like a traditional hotel. Clean.
Business response:
We are sorry to hear that your stay did not meet expectations. We thank you for taking the time to leave your feedback.
Bad Nada Nada
Value was good and nice staff but seemed a little oudated,not up to standards The dead bolt in room was broken off door, towel handles were broke, out dated and no coffee pot in room. First hotel I've been to in the last year where pool was closed . Also did not like I was charged up front,I have never experienced this and was not able to split bill because of this Staff was very friendly and loved the coffee in lobby at all times
Business response:
We apologize your stay did not meet expectations. We do offer in-room coffee upon request and the rooms are equipped with automatic deadbolts that engage when the door is closed. We encourage all guests to let us know of any issues during their stay so that we can make it right for you. We are not able to split payments for bookings made through third-party sites.
Bad Probably the dirtiest place I have ever slept. Toilets had feces on toilet seat, room smelled like cigarettes, tub had feet prints in it, sheets had hair, a few bugs in it and smelled horribly. TV said no reception and didn't function. Location
Business response:
We apologize your stay did not meet expectations. We encourage all guests to let us know of any issues during their stay so that we can make it right for you. We will use your feedback to make improvements to better serve you in the future.
Frequently asked questions about La Quinta Inn Houston La Porte
How is La Quinta Inn Houston La Porte rated?
La Quinta Inn Houston La Porte has a 3.4 star rating with 1,693 reviews.
When is La Quinta Inn Houston La Porte open?
La Quinta Inn Houston La Porte is closed now. It will open tomorrow at 12:00 p.m.