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La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Wonderful experience, great price to boot. Our room was upgraded, due to elevator maintenance. The experience was very enjoyable, very clean rooms, and modern appliances. Good Wifi. we arrived very late, and had no problem with check in.
Overall it was a good stay and I will book again in the future. It says smoke free but the hallway on the third floor smelled like weed. Mew and clean
Nice property with good access to 183. Would stay here again. Would be better if the water were hotter. The shower was warm but not hot. Clean and comfortable. Good area.
I would definitely stay here again. We were not able to get our king-sized bed because we had to change rooms due to the elevator not working. The location was convenient. The facilities were very clean and comfortable. The young man at the front desk was extremely helpful.
Business response:
Thank you for taking the time to share your experience with us. We’re delighted to hear you enjoyed our convenient location, clean and comfortable facilities, and the helpful service provided by our front desk team member. We do apologize for the inconvenience caused by the elevator being out of service and the resulting change in room type. Your understanding is greatly appreciated, and we hope to have the opportunity to welcome you back for an even more seamless stay. Best Regards, Leany Weis Front Desk Manager
Overall, while the hotel had some positive aspects, there were several issues that affected our experience. The room had a noticeable moisture smell. We switched to another room, which was slightly better, but it still had a lingering odor. When we checked in, we were told that breakfast was served from 7 to 10 a.m. But on Monday, even though it was a holiday, breakfast ended at 9 a.m., which was not mentioned beforehand. Other guests also seemed surprised by this change. During our three-night stay, the staff never changed ... read more
Business response:
Thank you for sharing your detailed feedback. We’re glad to hear you found our hotel clean, in a safe and convenient location, and that our team was polite and welcoming. At the same time, we sincerely apologize for the concerns you experienced during your stay. We regret the odor issue in your rooms, the miscommunication regarding breakfast hours on the holiday, and the lack of housekeeping service during your three nights with us. Your comments are very important, and we’ll be addressing these matters with our team to ensu... read more
Exceptional Nothing I loved that we had free breakfast everyday. It allowed us to enjoy the room for more than sleeping
Business response:
Thank you for your kind words! We’re so glad you enjoyed our complimentary breakfast and that it helped make your stay more comfortable and enjoyable. We look forward to welcoming you back again soon! Best Regards, Leany Weis Front Desk Manager
I really enjoyed my stay with my husband I did get locked out of my room when I was leaving. But manager and maintenance person worked together to get it done.still made my appointment that day. The pool was big and spacious deck area. The food was great. Lots of variety. Free cookies.
Business response:
Thank you for sharing your experience with us! We’re delighted to hear you enjoyed the pool area, the variety of food, and of course the free cookies. We’re sorry for the inconvenience you experienced with your room lock, but we’re glad our manager and maintenance team were able to quickly resolve the issue so you could still make your appointment. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay. Best Regards, Leany Weis Front Desk Manager
Very Good
Wonderful
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,545 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.