La Quinta Inn & Suites DFW Airport West - Bedford

Business response:

Thank you for taking the time to share your feedback. We’re glad to hear you found our pricing competitive and your stay comfortable and convenient overall. We sincerely apologize for the inconvenience caused by the elevator being out of service temporarily during your stay. While we’re glad it didn’t significantly impact your stay, we understand how carrying items up multiple flights can be frustrating. We’re pleased to share that the issue was addressed, as a professional maintenance company was brought in to service and r... read more

Business response:

Thank you so much for your kind words. We’re really happy to hear that our location worked out well for your trip—especially with the convenience of nearby food options and quick access to the airport for your early flight. It also means a lot to know our team made a positive impression. We take pride in creating a welcoming and friendly environment for our guests, so your feedback truly brightens our day. We appreciate you choosing to stay with us and hope to welcome you back for an even better visit in the future. 

Business response:

Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the welcoming atmosphere and that many of our team members made a positive impression during your stay. However, we sincerely apologize that the cleanliness of your room and some service interactions did not meet expectations. This is certainly not the standard we strive to provide, and your comments have been shared with our team so we can address these concerns and improve. We truly appreciate your feedback and hope to have the opportunity to provi... read more

Business response:

Thank you for your kind words. We’re so happy to hear that you enjoyed our facilities and that our front desk team and drivers made a positive impression during your stay. Providing friendly and helpful service is something we take great pride in, and your feedback means a lot to our team. We truly appreciate you choosing to stay with us and hope to welcome you back again soon. 

Business response:

Thank you for sharing your feedback. We’re glad to hear you found our hotel to be a good value and that you enjoyed the clean and comfortable rooms. We also appreciate your comments about the breakfast selection. Guest feedback like yours helps us identify areas where we can improve, and we will certainly keep your suggestion in mind as we continue working to enhance our breakfast offerings. We hope to have the opportunity to welcome you back again in the future!