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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Do Not Stay Here I don't recommend this property because: I asked for shuttle when reserving, my primary reason for choosing the property. I called and at 9:15 for shuttle arrival time, and was told "no shuttle". Ubered and was told I needed to arrange shuttle in advance at checkin. I was a stranded airline passenger, never planned to stay in dfw. Front desk cannot speak English, yet, lectured me, put me on hold never picking up, made check-in difficult, couldn't understand me, at all, no matter how much I repeated my reques... read more
Business response:
Thank you for your review. I am so sorry you had a really bad experience. I will definitely be investigating further to follow up with what happened. Obviously its clear there was a misunderstanding and somewhat miscommunication on what occurred this evening. Again I am so sorry this happened and wish things were handled differently. I hope you stay with us again in the future and we will make sure to make things right with you and have you leaving a happy and satisfied customer. I hope you have a good day.
Disappointing and room was very unsanitary not what you expect for a big room especially With your kids first time being
Business response:
Thank you for your review. Your feedback is very important to us and we are so sorry your expectations were not met. We will work harder to do better for our guests and the hotel. Thank you.
Disappointing First thing was their elevator was down and I had to drag all my belongs up the stairs. A/C was making clicking on and off noises all night long, refrigerator was not that cold no matter how high I turned it and then there was used washcloth hanging on the shower rack. We won’t be staying again! It was close to our location and walking distance to food
Business response:
Thank you for the review. I apologize completely about the elevator. This area had a power outage and the power surge caused our elevator mother broad to fry. I will share your feedback with our staff. We strive to make sure all of our guests are happy. I am so sorry that we did not accomplish that.
Very poor upkeep and out dated equipment The elevator was inoperable and the toilet ran them . all night. Plugs too loose for lamps and my CPAP machine. Bed mattress support clip bent and hits calf if getting up. Loose wiring harness sticking out of the wall next to the HVAC unit. . I spoke with staff to advise The staff taking care of the breakfast bar stayed up on everything and interacted with the guest.
Business response:
Thank you so much for the review. I am so sorry that you experience troubles while staying at our hotel. I will share your feedback with the staff and we will improve. Our elevator should be fixed very soon, a power surge fried the mother broad. I hope you give us a second chance in the future.
We will never go back to LaQuinta. The check-in person registered us to a room that someone was already in. They heard us trying to get in and came to the door and they were very upset! Then we had to go to the front desk twice cuz our key didn’t work!!! Waffles and juice for breakfast.
Business response:
Hello Jannette, I am so sorry you and your party had a bad experience while staying with us this past weekend. Unfortunately due to a system outage some of the assigned rooms were mixed up in and I see you were one of the guests whose room assignment was wrong. Again I am so sorry for that and I have shared and addressed my team with all other preventable issues which could have made your stay better because we do want you guys to stay with us again. I have tried to reach out to you to speak with you but have been unable to ... read more
Not going back They gave us the key to someone else’s room so we walked in on another couple. Kids running up and down the hall at midnight. Very noisy. The next morning at 9 am the housekeeper didn’t knock but almost came in the room but couldn’t because of deadbolt. Won’t stay there again.
Business response:
Hi Stephanie, I am so sorry you and your family had a very bad experience with your past stay. I really wished we could have fixed things in time with our system outage and it assigning guests to the wrong room. Rest assured this matter had been addressed immediately and we will strive to make sure this does not happen again. Also I have shared all the issues with my team and we will work on doing better for our customers and the hotel. I had tried a few times to reach out to you to speak with you but have been unable to rea... read more
Ok Room smelled of marijuana very strongly (gave me headache all night) they knew of issue because they moved previous person because of it. No remote and couldn’t get till next day, no hairdryer, fridge had a leak and floor was all wet and something very sticky between beds - we covered sticky stuff, avoided wet carpet since just for one night. Remote was brought when asked next morning (we did ask for hairdryer but after 30 min of waiting just checked out and left - if a known issue plz don’t try to push the next person in... read more
Business response:
Hello Rebekah thank you for your review. Your feedback is very important to us. I am so sorry we failed on fulfilling your expectations. Please rest assured I have addressed these matters and my team is getting on top of these issues and that we will strive to do better for our customers and hotel. Hope you have a good day.
Great Location, Great Room...Jasmin Needs to Get It Together At check-in, Jasmin, I think that was her name but can't be sure because she had her Columbia Outwear jacket on covering most of it up. She sat down the entire time and did not greet me when I came in. I said hi to her and she barely responded. She called my room number out when giving me the keys and she only correctly programmed one. The conversation I had with her was You prepaid right? You're staying two nights? Then she recited the "if you need anything just g... read more
Business response:
Hello Elizabeth thank you so much for your rating. We really do appreciate it. Your feedback is very important to us and I am so sorry you had a bad experience with my front desk staff. I will be speaking to Jasmin and my staff members to make sure this does not happen again but that they provide the best customer service for our guests. I do wish you well, and hope your next hotel experience is a much better and enjoyable one. Have a good day.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,155 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.