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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing The misrepresented double queen bed room. Beds were at least full size, not queen like shown in photo. Very misleading, and when I inquired as to why, the response is that the hotel markets those beds as queen size, but it was barely room for me and my partner..I almost fell out of the bed. We always share a queen bed with no space issues. Never have I had that experience in a hotel. I paid more for the room than I've ever paid for any room before. I will never return to La Quinta. Location
Business response:
Thank you for the review. I’m sorry you were disappointed. Our two queen bed rooms have queen beds in the rooms. I offered to show you the measurements of the beds but you declined. The beds in the pictures are the same beds that are in our rooms.
For the price point, pick somewhere else The room smelled like feet as soon as you opened the door! The beds and pillows were so bad that we had to buy new pillows to even sleep. Feather stumps and lumps of hard material lined all the pillows. The toilet was clogged upon our arrival and we had to have maintenance in our room twice in three days. The walls are paper thin and you can feel and hear every bump from every room. Breakfast was standard but filthy every morning. Coffee, though plentiful, was not good and often cold.... read more
Business response:
Hi Sarah, thank you for the review. I’m so sorry that you weren’t happy. I wish you would have let us know about not liking the pillows, we have different ones that we could have given you. And I’m so sorry about the breakfast area. Spring break is a very busy time and although we work hard to keep the area clean it can be challenging at times with so many people. I will talk to the staff and share your feedback so we can find ways to improve.
I won’t stay here again so that pretty much sums it up. Not as clean , in my opinion , as it shld have been. Overall, just did not like the property. Nothing
Business response:
Hi Barbara, thank you for the review. I’m so sorry that you weren’t happy. We would have loved to hear the feedback while you were at our hotel so we could have correct the issues for you. I will share this feedback with the housekeeping staff, we strive to have a very clean hotel. I’m sorry we dropped the ball.
Bad The water burnt me and my 12 yo son badly after swimming in the pool for about an hour. Never had that happen before and swim a lot. We stayed for 3 nights and just got an additional $250 charged on our card without any notice or reason. Will not be staying at any other la quinta ever again Not bad location
Business response:
Hello, I’m so sorry that you were not happy with your stay. You received a charge due to not registering a pet and causing damage to the room. Our pool company monitors our pool chemicals daily and we had no complaints about the pool from anyone else. I wish you would have spoken about this while you were at our hotel.
Staff busy looking at their phone not looking. Send us to a room that was already occupied Poor staff customer Location
Business response:
Oh, Ms. Renee, I am very sorry about how unhappy you were with your stay. We were very surprised by how poorly you treated our staff, but we never want anyone to not be satisfied with their stay at our hotel. I will make sure to share your comments with our staff members so we can improve.
If you need a room and have no choice Dirty facility all around, broken items , breakfast would have made you sick. Location
Business response:
Thank you for the review, Kimberly. I am so sorry that you were not happy with your stay at our hotel. I will share your feedback with the staff so we can improve our service.
Toilet was nasty with pee stains at base. Ceiling patches and stains. Property is starting to show age been staying at this location for years for business. Not sure if it’s changed ownership but definitely going down hill. Location only.
Business response:
Hi Richard, thank you so much for the review, I am very sorry that you were unhappy with your stay. We definitely do not want anyone to leave unhappy. I will share this feedback with our team, so we can improve our service.
Disappointing
Bad Did not return my deposit!
Business response:
Hello and thank you for the review. I’m sorry that you are unhappy with your stay. The pending deposit was returned as soon as you checked out. Please contact your bank. If you still have trouble give us a call and maybe I can help you with your bank.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,155 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.