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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Service could have been a lot better Good
Business response:
Thank you for your review. Your feedback is very important to us. We will strive to work harder and doing better for our guests and hotel. Have a good day.
Disappointing The room smelled like vinegar and the air wasn’t working properly No workers were really nice
Business response:
Hello Bethany, thank you for your feedback. I am sorry you had a bad experience while staying with us. I did get the housekeeping staff to check out the situation. Your feedback is really important to us and we will strive to do better for our hotel and especially our customers. Have a good day.
Disappointing I didn't enjoy the stay due to an incident Customer service was good the breakfast was okay
Business response:
Hello Ms Gaston, thank you for the review and feedback. We are so sorry your expectations were not met. I have shared this with the team and will strive to do better for our customers and hotel. Have a great day.
Very Poor Old room The room I got needs to be upgraded .. old furniture and very basic
Business response:
We are so sorry our hotel did not meet your expectations. I will share your feedback with our staff members and work harder at making sure our customers are happy and satisfied with our service.
It was okay could have been better with fresh smell in the rooms and clean bedding. The bedding was not changed and stained, the night before checkout I literally had to request clean bedding and change it myself as they did not have housekeeping personnel at night. The room had an unpleasant smell. The Location was central and lovely. The breakfast okay The reception staff were so lovely, easily available for assistance and were friendly.
Business response:
Thank you so much for the feedback. We really appreciate it. I am so sorry we did not meet or exceed your expectations. We will strive to do better for our customers. Have a great day.
Poor I asked for 2 queen beds and didn’t get it and they were booked so couldn’t change rooms. The room was so hot we even lowered the ac as much as possible didn’t sleep well and the bed was like sleeping on a cardboard box. The bathroom door was so hard to open and close.
Business response:
Hello Veronica, thank you for your review of our hotel. I am so sorry that you are not happy but you did get the room that you booked online, which was a King Deluxe Suite, you did not book a room with two queen beds. We did not have any of those types of rooms because other guests had already reserved them. I will let maintenance know about the bathroom door so we can get that issue corrected right away.
Poor Shuttle service was down after they promised it would be good for us. Asked for clean sheets and didn't let them. Hallway smelled of smoke, nothing done about it. Not happy especially with the price Just the location
Business response:
Hello Kari, thank you for the review. I am very sorry that you were not happy with your stay. Our shuttle service is not down, it runs during the times posted online which is 4AM-12AM, we go on a 5 mile radius and to DFW, unfortunately, we do not go to AT&T Stadium, Globe Life or Six Flags. I will speak to our housekeeping staff, but we do change sheets and place clean freshly laundered sheets on each bed daily.
Unclean Bed, No WiFi/ The bed had dirty sheets with blood marks. They informed me they could bring some clean sheets for me to change them out. I had to let them know that I shouldn't have to change them out, which in turn they did come in and change the sheets while I waited. Also the WiFi didn't work the whole time, and when I called to let them know, there was no effort to find out what was going on with the WiFi. Lastly the AC Unit was extremely loud making it hard to hear anything and sleep. The walls were painted purpl... read more
Business response:
Hi Latrisha, thank you for your review. We do take our customer's feedback very seriously and work harder to do better for our guests and strive to exceed our customer's expectations. We are so sorry your stay was not pleasant. I will definitely share with the team. You have a good day!
Beware. Do not stay here. The room and hotel is NOT what you show online. The hotel smells like marijuana. The bed had blood stains on the blanket and something plastic was thrown in the bed. I pray it was cleaned. The hair dryer do not work, the phone did not work, there was only one tv in front of the bed none as pictured in the sitting couch area as indicated online and in the pictures. Toiletries had been half used and put back too little left for 1 shampoo. We had to ask for linens for the fold out couch. During the eve... read more
Business response:
Hello Chris, Thank you for the same review that your mother gave us a few weeks ago from your stay last month. While we appreciate the feedback, this only comes after we informed your mother about you smoking in our hotel and being caught on camera. While some of this review is not correct, we compensated your mom for her being upset. And we did not charge you the smoking fee that we should have. Have a good day.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,155 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.