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La Quinta Inn & Suites Fairfield
- Hospitality
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very dirty and noisy
Business response:
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests.
No la recomiendo muy desaseado
Business response:
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests.
No amenities are available on the property when checked in no pool, dirty, hotel changing prices everyday which is not affordable guests are fighting over Continental Morning breakfast it is a nightmare I would never make reservation or referral anyone to to this hotel bad business
Business response:
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests.
The staff was terrible, very unprofessional. We stayed 3 nights and no cleaning was done in our rooms for any of the three days. I booked 3 rooms and situations as same for all. Towels and sheets were not refreshed, bathroom rolls and tissues were not replaced, AC was not working properly in 2 rooms. When staff was asked to clean they pretended not to understand English. It was terrible. When we complained the front desk told us to talk to Expedia as we booked through Expedia. We are rethinking our decision of booking throug... read more
Business response:
Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that.
At check in I was surprised that Cash was not an option for payment. Nowhere on any website did it say as such nor with Expedia. Luckily we had a card. I politely advised the front desk so they may update the site and she stated its your fault you booked through a 3rd party. I advised that on their page there wasn't anything listed either. I stopped there because I was just trying to help the next family bc the family checking in after us was turned away due to the same issue. The rooms were ok but I wouldnt stay here again.... read more
Business response:
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better.
They let someone else open our room in the middle of the night
Business response:
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests.
Since this hotel is always the cheapest around I stay here and deal with the mishaps
Business response:
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
Since this hotel is convenient for me and my family and is the cheapest around I stay and deal with the mishaps
Business response:
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
Sadly this property is quite run down and very dirty. Holes in the wall, smells bad and more. However, when our door wouldn't open, staff member Jared was extremely helpful and quick to find out how to reset the electronic lock. The property owner needs to invest in repairs and maintenance soon.
Business response:
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems.
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 3 star rating with 4,359 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.