This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Fairfield
- Hospitality
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
the front desk rep is not customer service quality
Business response:
Hello Guest! Thank you for sharing your feedback! Please accept our apologies for any lack of service that you had experienced. We would like to gather more information in regards to your stay. We trust that any further comments you provide can only help us improve. Thanks again and I hope to hear from you, soon!
They were repairing the roof and work started at 7:30am every morning. There was no mention of this at check in.
Business response:
Hello Guest! Please accept our apologies for any noise that you had encountered. We try our very best to place guests in an area where any construction noise would have been minimal. We do anticipate the workers to complete very shorty and do hope you decide to come back and give us another try? Thanks again and we hope to see you, soon!
Never stay here Horrible hotel. Room was falling apart. Bodily fluid stains on the furniture, ceiling was falling apart and there was old rotted food in the fridge. Utterly gross
Business response:
Hello Sanna! Please accept our sincere apologies! This definitely does not sound like an experience that our guests come to expect when staying with us! I would like to get more information in regards to your visit. This way, we can thoroughly investigate and ensure that we are continuing to provide clean and comfortable accommodations paired with our AMAZING customer service. Thank you and I hope to hear from you soon.
Stay away Terrible. Dog barking all day and night. Room was soo cold . Windows drafted and heater wouldn’t stay on . We rented 2 rooms and in one we found a roach in one
Business response:
Hello Guest! Thank you for sharing your comments with us. Please accept our apologies as it certainly seems you did not have a great experience. Be assured that this is certainly not what our guests come to expect when staying with us and we are truly sorry for this. I would like to gather more details of your stay. Any further comments you can provide will only help us maintain our goal of always providing clean and comfortable accommodations along with our AMAZING Guest service! Thanks again and I hope to hear from you, so... read more
I arrived at midnight and no room was available. The young receptionist did get me a hotel a few miles away
Business response:
Hello David! Thank you for your review! I apologize for the hotel being sold out but I am very happy my front desk agent was able to find you a room!! We hope to see you again!
Room requested was not available at check-in; had to walk very far to a quite room requested with difficulty getting to room; housekeeping did not replenish coffee supplies or toiletries when they cleaned up the room; sick was draining slow and light in bathroom wasn’t working properly...had to request service from front desk to fix...mattress was terrible and needs to be replaced....not a great place to stay...
Business response:
Hello Guest! Thank you for your review! I will use this feedback to address the issues you mentioned. We hope to see you again!
The room smelled like cat pee very badly and there was a dead roach in the bathroom
Business response:
Hello Guest! Thank you for your review! We will do our best to address these issues. We hope to see you again!
Going down hill I used to go to this hotel in the past, but this time around it's pretty run down. The grid for the ceiling in the bathroom is rusted and other the rest of place is looking dated. Plus, for some reason, my room and my friend's room didn't have any soap.
Business response:
Hello Dave. Thank you for taking the time to review our hotel. I will speak with my staff about the issues you encountered and will do our best to make sure your next stay with us is more enjoyable! Looking forward to seeing you again.
We stayed for two nights. First night: Room heater malfunctioned; there was no heat in the room for the entire night. Both the bath tub and sink did not drain. There was no TV service. In the morning we were told that the heat would be fixed, but upon returning for the second night, we noticed that the issue had not been addressed. We were given another room by a different receptionist when she learned about the heat issue. Second night/other room: Shower water temperature could not be set to other than scalding hot.
Business response:
Hello MG! Thank you for your feedback. Please accept our sincere apologies as it certainly seems that you did not have the type of stay that our guests come to expect when visiting our hotel! I will be sharing your comments with each department and use this as a training tool. I believe we can use this as an opportunity to only improve our operation. We do hope that you decide to give us another try? This way, we can prepare for your arrival and ensure your next stay is a memorable one! Thank you!
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 3 star rating with 4,498 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.