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La Quinta Inn & Suites Fairfield
- Hospitality
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Every day my room was clean Of course today Can not say They forgot all about my room to clean Went 9:15 am came back at 5pm room was just how I left it Had to go to front desk twice before someone came with towels and toss my garbage Gave me sheets but I had to make my own bed Just very wrong
Business response:
Hello Robin! I am so sorry to read this. Please accept our sincere apologies. I was able to review your information in our system and see that the reservation that you were in was due to check out that day. You had booked and checked into a new reservation so it did not show up as a room that we needed to service. We should have noticed that and we are truly sorry for this. Although we had a lapse in Service, I am happy to see that we were able to service your room and provide you with clean linen. I will also be sharing you... read more
The room I stayed was so dirty! There were huge spider's webs on ceiling and huge stains on blanket. Gross.
Business response:
Hello HHH, I am so sorry to hear this! Please be assured that comments such as these are certainly not usual for us to encounter and we are truly sorry for this. I would like to get more information in regards to your stay. This way we can investigate this further and get back to you. Thanks for your time and I hope to hear from you, soon!
Accessible room poorly designed. High step up and side to tub. Seat way too low. Dangerous!
Business response:
Hello Bob! Thank you for your comments! Please accept our apologies if you were not satisfied with our ADA accommodations. Depending on which ADA room you request, some do have a roll in shower and seat available. I would like to get more feedback so we can ensure we are still providing the best amenities possible to our guests. Thank you and I hope to hear from you, soon!
We didn’t like this place at all Old dirty and smelly
Business response:
Hello Guest! Thank you for your comments. Please accept our apologies as this is certainly not the type of feedback we receive from our Guests and we are truly sorry for this. I will be sharing this with our Department Heads to ensure that we maintain our high standards and continue to provide clean and comfortable accommodations to all of our guests. If you can provide any more details of your stay, we can use them to investigate this further and improve our operation. Thanks again and I hope to hear from you, soon!
The bathroom was dirty & had someone else’s hair in the shower. It was hot in there even with the ac powered to highest.
Business response:
Hello Guest! Thank you for your comments. Please accept our apologies as this is certainly not the type of feedback we receive from our Guests and we are truly sorry for this. If you can provide any more details of your stay, we can use them to investigate this further and improve our operation and ensure we continue to provide clean and comfortable accommodations! Thanks again and I hope to hear from you, soon!
Like: front desk staff. Didn’t like: dirty sofa bed sheet; in workout room had no sanitizer wipe, no hand sanitizer, no towel.
Business response:
Hello Meifen! Thank you for sharing your feedback with us. Although I am happy to see you had received some great service from our Front Office Staff, please accept our apologies for any product issues you may have had. Rest assured, we will use your comments to improve our operation. Thanks again and we hope to see you stay with us in the near future!
The room was ok staff are nice but the hotel lobby is dirty and the breakfast was horrible.
Business response:
Hello Guest, Thank you for your comments. Please accept our apologies if you had experienced any cleanliness issues. Also, we do have many improvements planned for our breakfast selection and trust that you will surely enjoy them. Thanks again and please come back, soon!
The pool was nice. My family was plased with the breakfast. We really was disappointed with the air conditioning. My kids and husband complained about being hot all night long. Very unpleasant. That really needs to be looked into and fixed immediately.
Business response:
Hello Guest! Thank you for your review score. It appears that we may have some room for improvement! Please feel free to reach out to me directly as I would like to get any more information possible in regards to your experience with us and how we can improve! Thanks again and I hope to hear from you, soon!
Property is an old motel and in very unkept condition. Potholes all around the parking area. Swimming pool has been broken and no fix date in sight.
Business response:
Hello Guest! Thank you for your feedback. Please accept our since apologies if you had not enjoyed your stay. Rest assured, your experience with us is not what our guests come to expect when staying with us and we are truly sorry for this. Our swimming pool had been under deep cleaning and unfortunately, took a little longer than expected. We are happy to inform you that our maintenance had completed and we anticipate our pool to be available for use in the next few days! I will also be sharing your feedback with my Housekee... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 3 star rating with 4,498 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.