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La Quinta Inn & Suites Far Rockaway - JFK Airport
- Hospitality
- Far Rockaway, NY
About this business
Location details
43-17 Rockaway Beach Blvd, Far Rockaway, NY, 11692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible location. Terrible location. Hard to get to and in the middle of a poverty stricken ghetto. Car park is underground and barely fits an SUV, only cars. Also not secure; open to street. None of that was mentioned in the hotel's advertising. We were also checked into the wrong room by a very inattentive evening male receptionist, and charged the wrong amount. The night & morning staff fixed it but it took us about 20 mins to get into the correct room. Breakfast was okay. Location was HORRIBLE.
Business response:
Thank you for your recent stay with us and for your feedback which I will share with the staff to help improve guest satisfaction. I do apologize for any inconvenience you experienced during your stay with us. This is not the experience we want you to have. I was made aware of your complaint and made sure the morning staff corrected any issues you experienced and all was taken care of. I hope you do not use the inexperience of one staff member to prevent you from staying with us again. Please also be aware that Far Rockaway ... read more
Mittelmäßiger Aufenthalt Beim Check in war der Receptionist nicht gerade freundlich und mitteilsam. Mürrisch hat er uns Fragen beantwortet. Bei der Nachfrage, ob es in der Nähe Restaurant gibts, gabs nur eine kurze Antwort, wir sollen was vom Lieferservice bestellen, Menükarte ist im Zimmer. Derweilen gibt es zwei Blocks weiter ein Italienisches Restaurant. Die Receptionistinnen am Abreisetag waren freundlich und hilfsbereit. Zimmer sind groß, sauber und die Betten bequem. Zimmer sind voll ausgestattet.
Business response:
Thank you for your recent stay with us and for your feedback which will help us improve guest satisfaction. I apologize for any inconvenience you experienced during your stay.
Fair Location was poor. Check in about 10 on Saturday night and no place to eat nearby no shops etc. Area not the best after dark. If it’s raining forget it Room was nice clean and comfortable bed. Good in room facilities and shuttle bus although had to book in advance so and also by schedule which meant had a 1 and half hour wait after checkout.
Business response:
Thank you for your recent stay with us. I apologize for any inconvenience you experienced during your stay. I hope we have another opportunity to serve you in future so you may use the menu book in your room to have food delivered to you. I can assure you the neighborhood is safe. Far Rockaway is still rebuilding after Hurricane Sandy.
They make a nice effort...but fell short of my needs. The shuttle did not pick me up..I had to call a second time..I waited over an hour and fifteen minutes at Federal circle. the hotel is quite far from the airport. My bedroom door was difficult to lock. Garbage dumpster right outside room window ...and the train outside window was a night sleeping issue Too much plastic at the breakfast. Doesn’t anyone know in USA that there is a plastic problem...The staff are very nice.
Business response:
Thank you for your recent stay with us and for your feedback which will help us improve guest satisfaction. I apologize for any inconvenience you experienced during your stay and we hope to serve you again soon.
I expected more the price I was charge. Room too small. Not worth the money Clean room the transportation
Business response:
Thank you for your recent stay and for your feedback which will help us improve guest satisfaction.
Für eine Nacht nicht mehr Kein Restaurant, kein Supermarkt in der Nähe (innerhalb 15 min Fußweg nichts gefunden. Frühstück okay, aber Plastikteller, Plastikbecher, Plastikbesteck... Zimmer und Bad, groß und sauber. Kostenloser Flughafen Shuttle
Business response:
Thank you for your recent stay and for your feedback which will help us improve guest satisfaction.
الفندق بعيد المطار نصف ساعة ولايوجد اي شئ حوله والتوصيل من المطار الى الفندق لازم تتصل وتلفونهم معطل There’s nothing around the property and the main phone not working to request shuttles I don’t recommend this hotel لاأنصح فيه Nothing
Business response:
Thank you for your recent stay with us and for your feedback which is very helpful to improve. Far Rockaway was completely devastated by Hurricane Sandy and is still slowly rebuilding. Many businesses closed never to return. We do have menu books in the rooms to order take out delivered to hotel. There are many good restaurants to go to in Far Rockaway and a brand new boardwalk. We hope you give us another opportunity to serve you.
Fair The staff overcharged me for my stay...what was supposed to be $163 was charged as $1630. Now it’s taking forever to get my funds reimbursed back to me!! Meh
Business response:
Thank you for your recent stay with us. I do apologize for any inconvenience you experienced during your stay with us and please let me know if you are still experiencing a wait for the return of your funds and I will handle on your behalf personally. This is not the experience we want our guests to have while staying with us. Please note during your stay we had a major transition to a new computer system and the front desk is still in training and ironing out kinks. I apologize again. We hope to have another opportunity to ... read more
Wouldn’t stay here again Too far from airport. Too expensive. Rude staff at breakfast. I didn’t like anything about this hotel
Business response:
Thank you for your recent stay with us and for your feedback which helps us improve guest satisfaction which is our number one priority. I apologize for any inconvenience you experienced during your stay with us this is not the experience we want you to have while staying with us. We are not the closest to JFK, but we offer our guests a Free Shuttle Service to and from JFK and Free Breakfast. I will address your concerns regarding breakfast staff. I hope we have another opportunity to serve you.
Frequently asked questions about La Quinta Inn & Suites Far Rockaway - JFK Airport
How is La Quinta Inn & Suites Far Rockaway - JFK Airport rated?
La Quinta Inn & Suites Far Rockaway - JFK Airport has a 3.7 star rating with 1,203 reviews.
When is La Quinta Inn & Suites Far Rockaway - JFK Airport open?
La Quinta Inn & Suites Far Rockaway - JFK Airport is closed now. It will open at 9:00 a.m.