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La Quinta Inn & Suites Pasadena North
- Hospitality
- Pasadena, TX
About this business
Location details
2205 Pasadena Fwy, Pasadena, TX, 77506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointed First the elevator was broke then they put us in a room where it smell of wet carpet and the TV didn’t work or the phone I got a headache from the smell the moved us because I said I wouldn’t sleep she first said I’ll refund your money so you can go elsewhere then she got us another room she was rude at first after I told her this had nothing to do with us she changed her manners when we finally got a good room it was better then at 11:30 at night the maintenance man lets himself in were sleeping but here my doo... read more
Update the hotel and rooms I was laying down in the bed with my 2 year old daughter when I saw a bed bug around the corner of the bed. Then the elevator was broken down and we use the stairs you can smell cigarettes. Other thing I saw one broken window in the second floor Close to our family houses
Fair La limpieza y ascensores están en mal estado durante toda la estadía La ubicación es muy buena
Bad Smell awful and elevators we out!!! Coffee maker was dirty. Just awful.
Fair The doors to hotel not lock. Have children with us so didn't feel to safe. Pool was not working for our entire stay. When we got there elevator was not working for two days. There was an incident in one of the rooms where two individuals got into argument and threw something out there window. Police got there and took them. Just didn't have all amenities a hotel has for you to enjoy and feel safe. Cleaning crew was polite and helpful with what was needed.
Terrible Elevator didn't work ..pool was dirty because they said pump wasn't working . Fight broke out during our stay broken window. Hotel room keys kept unprogramming reason why they questioned us at the checkout as to why so many keys. Grass around Hotel looked like it hadn't been cut in a month and side doors were always open to the hotel card readers didn't work...no remote for tv or phone for room service....just a terrible experience....never again! Nothing
I wish we would have known ahead a time the the elevator was broken and the pool was our of service. The elevator was broken, the pool was out of service and the rooms smelled poorly. That is was close to our destination.
Business response:
Thank you for feedback regarding your recent stay at our motel. The staff is sorry to learn the experience did not meet expectations. The motel values guest feedback and is committed to providing a comfortable and enjoyable stay. Please accept the sincere apologies for any inconvenience of discomfort. The motel is reviewing procedures and addressing the points raised with the team to prevent recurrence.
Bad
Not what we expected To start off the elevator did not work. The 2nd floor smelled like a sewer straight up caca. The room only had 2 towels to take a bath when we got a queen suite room. The rooms were clean and the staff was great.
Business response:
On behalf of the entire team we would like to sincerely apologize for the inconvenience you experienced during your recent stay. We take great pride in providing exceptional service, and it is deeply disappointing to learn that we fell short of your expectations. Please rest assured that we have taken immediate steps to address this matter.
Frequently asked questions about La Quinta Inn & Suites Pasadena North
How is La Quinta Inn & Suites Pasadena North rated?
La Quinta Inn & Suites Pasadena North has a 3.7 star rating with 1,456 reviews.
When is La Quinta Inn & Suites Pasadena North open?
La Quinta Inn & Suites Pasadena North is closed now. It will open at 12:00 p.m.