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La Quinta Inn & Suites Pasadena North
- Hospitality
- Pasadena, TX
About this business
Location details
2205 Pasadena Fwy, Pasadena, TX, 77506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Unclean, unsafe, unorganized, and staff pretty much forced us to stay because they wouldn’t refund me. -Unclean -No working elevator and available rooms ONLY on 3rd floor -Ice/water machine not working -Room was unclean and very torn up -Tools and paint cans all down the halls and community areas -Pool was dirty and green -Very loud environment -Phone kept ringing at 10:00pm but there was no way to answer it or turn it off (the cord was broken) -Staff said they would still charge me a 1 night stay, even if I didn’t want to s... read more
Business response:
La Quinta values guest feedback and is committed to providing a comfortable and enjoyable stay. The team is sorry to learn your experience did not meet expectations. We are reviewing procedures and addressing the points raised to prevent recurrence. Please accept our sincerest apologies for any inconvenience or discomfort.
Horrific! My room had no faucet in the bathroom. It was missing. Just had holes behind the sink instead of faucet. The elevator was broken and my room was on the 2nd floor. Ice machine was broken. Pool was green with algae and out of service. Carpet was filthy. Bathtub had hairs all over….it had not been cleaned. TV remote was missing so I couldn’t even watch TV. I WANT A FULL REFUND. IT WAS THAT BAD!
Business response:
La Quinta values guest feedback and is committed to providing a comfortable and enjoyable stay. The staff is sorry to learn the experience did not meet expectations. We are reviewing procedures and addressing the points raised with the team to prevent recurrence. Please accept our most sincere apologies for any inconvenience or discomfort.
It was gross, broken, and I’ll never be staying at this location again! The elevator was broken, the facility is very dirty, there was adults speaking loud in the hallway at night, kids running down the halls, overall horrible. The lady at the front desk was polite!
Business response:
La Quinta values guest feedback and is committed to providing a comfortable and enjoyable stay. The staff is sorry to learn your experience did not meet expectations. We are reviewing procedures and addressing the points raised with the team to prevent recurrence. Please except our most sincere apologies for any inconvenience or discomfort.
Bad I guess only the breakfast
Business response:
La Quinta values guest feedback and is committed to providing a comfortable and enjoyable stay. The staff is sorry to learn your experience did not meet expectations. We are reviewing procedures and addressing the points raised with the team to prevent recurrence. Please except our most sincere apologies for any inconvenience or discomfort.
Not great Staff was not helpful, elevator not working, stairs dirty Elevator not working, stairs dirty
Business response:
La Quinta values guest feedback and is committed to providing a comfortable and enjoyable stay. The staff is sorry to learn your experience did not meet expectations. Please accept our most sincere apologies for any inconvenience or discomfort. We are reviewing procedures and addressing the points raised with the team to prevent recurrence.
I would never stay there again Two of the rooms had mold in them, elevators didn’t work, and a/c in the halls didn’t work. When you walk into the building it smells musky like the place was flooded and they just threw paint on the walls. The pool was green and disgusting. Only the staff was nice
Business response:
La Quinta values guest feedback and is committed to providing a comfortable and enjoyable stay. The staff is sorry to learn your experience did not meet expectations we are reviewing procedures and addressing the points raised with the team to prevent recurrence.
Atrocious Dirty mold bugs stains on the bed clogged up sinks shower didn’t drain The staff was amazing
Business response:
La Quinta values guest feedback and is committed to providing a comfortable and enjoyable stay. The staff is sorry to learn the experience did not meet expectations. Please accept our sincere apologies for any inconvenience or discomfort. We are reviewing procedures and addressing the points raised with the team to prevent recurrence.
Bad todo no me gusto solo el personal de trabajo son muy amables nada todo el hotel muy mal sucio mal Olor a marihuana por todo el hotel muy mal no quiero volver a este hotel
Business response:
La Quinta values guest feedback and is committed to providing a comfortable and enjoyable stay. The staff is sorry to learn the experience did not meet expectations. Please accept our sincere apologies for any inconvenience or discomfort. We are reviewing procedures and addressing the points raised with the team to prevent recurrence.
Frequently asked questions about La Quinta Inn & Suites Pasadena North
How is La Quinta Inn & Suites Pasadena North rated?
La Quinta Inn & Suites Pasadena North has a 3.7 star rating with 1,488 reviews.
When is La Quinta Inn & Suites Pasadena North open?
La Quinta Inn & Suites Pasadena North is closed now. It will open tomorrow at 12:00 p.m.