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La Quinta Inn & Suites Pasadena North
- Hospitality
- Pasadena, TX
About this business
Location details
2205 Pasadena Fwy, Pasadena, TX, 77506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I wish we would have known ahead a time the the elevator was broken and the pool was our of service. The elevator was broken, the pool was out of service and the rooms smelled poorly. That is was close to our destination.
Business response:
Thank you for feedback regarding your recent stay at our motel. The staff is sorry to learn the experience did not meet expectations. The motel values guest feedback and is committed to providing a comfortable and enjoyable stay. Please accept the sincere apologies for any inconvenience of discomfort. The motel is reviewing procedures and addressing the points raised with the team to prevent recurrence.
Bad
Not what we expected To start off the elevator did not work. The 2nd floor smelled like a sewer straight up caca. The room only had 2 towels to take a bath when we got a queen suite room. The rooms were clean and the staff was great.
Business response:
On behalf of the entire team we would like to sincerely apologize for the inconvenience you experienced during your recent stay. We take great pride in providing exceptional service, and it is deeply disappointing to learn that we fell short of your expectations. Please rest assured that we have taken immediate steps to address this matter.
Bad
Although I had problems with one of the employees, I still made the best of it since I didn’t wanna waste any money I reserved my rooms from Sunday through Tuesday, but did not go until Monday and one of my rooms still wasn’t clean when I brought it to the attention of the employees. She said she couldn’t give a discount or anything because we didn’t cancel. The location and the property amenities
Do not prefer to stay here Smells lot of weed, not clean, very old Air conditioner not at all safe for cars .. I don't recommend at all especially if you are going with family.. Nothing is good to like the property
Fair El techo del baño tenía mucho moho negro, encontramos una cucaracha en la cama, el elevador no funcionaba La señorita que nos apoyó con el check in fue muy amable
Business response:
We are very sorry to hear about the issues you experienced. We understand that it was not up to our usual standards, and we deeply regret any inconvenience or frustration this caused. We take full responsibility for the situation and are taking steps to ensure this doesn't happen again.
Fair Elevators were broken and hotel smelled like smoke. The breakfast variety.
Business response:
We are very sorry to hear about the issues you experienced. We understand that it was not up to our usual standards, and we deeply regret any inconvenience or frustration this caused. We take full responsibility for the situation and are taking steps to ensure this doesn't happen again.
Not good Nothing, the rooms smelled ugly and the restrooms weren’t very clean. Elevator didn’t work and they gave us floor 2 we had to struggle getting our baggage up. Breakfast
Business response:
We are very sorry to hear about the issues you experienced. We understand that it was not up to our usual standards, and we deeply regret any inconvenience or frustration this caused. We take full responsibility for the situation and are taking steps to ensure this doesn't happen again.
Frequently asked questions about La Quinta Inn & Suites Pasadena North
How is La Quinta Inn & Suites Pasadena North rated?
La Quinta Inn & Suites Pasadena North has a 3.7 star rating with 1,488 reviews.
When is La Quinta Inn & Suites Pasadena North open?
La Quinta Inn & Suites Pasadena North is closed now. It will open tomorrow at 12:00 p.m.