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La Quinta Inn & Suites Stamford New York City
- Hotels
- Stamford, CT
About this business
Location details
135 Harvard Ave, Stamford, CT, 06902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Fair I did not appreciate the young girl at check in attitude and the fact that she made me wait to check in due to not having clean room. She told me to wait till 3. A lady walks in 10 min later and she was able to check in ahead of me! I didn’t appreciate that!
Business response:
Aferdita, I appreciate you taking the time to comment on your recent experience. I am sorry to your check in experience wasn't a pleasant one. I will review your feedback with our front desk so things like this do not occur in the future. Thank you again for taking the time to tell us, its comments like this that will help us to make improvements. Sincerely Jim Larkin Assistant GM
Fair Ask 4 smoking rooms was having a party and was told take it up with booking.com, MARTHA THE FRONT DESK CLERK NEEDS 2 RETIRE HER ATTITUDE AND PRESENTS WILL TAKE ALOT OF BUSINESS FROM LIQUINTA" ALSO POOR MANAGEMENT. CHECKED IN 2 ROOMS FIRST NIGHT 1 OF THEM WASN'T CLEAN FOUND 2 USED GLASSES FROM THE DINNER NEXT DOOR RIGHT ON THE DRESSER WITH THE ROOM KEY NEXT 2 THEM AFTER MANAGEMENT SAID WHAT I SAID ON TOP. SO WHEN I WENT TO COMPLAIN THEY WENT IN THE ROOM WITHOUT MY PERMISSION AND TOOK THE GLASSES OUT. SAID NOTHING 2 ME. I... read more
Business response:
Denay, I am sorry if there was any type of confusion. The reservation that we received was for two handicap rooms which we would not have been able to put you and other guests close to each other on the same floor. You were contacted and offered a free upgrade to our Junior Suite so that we can keep both rooms together. Smoking rooms are a request that we try to honor when a guest makes a reservation. But as stated on the website we are not able to guarantee your request. Thank you Jim
La Quinta This second time around what I didn’t like was the odor of the room on the first floor. When I opened the door to the room it had a foul odor. I had to use my spray to get the odor out. Other than this I didn’t have s problem with anything else This is my second time staying here. I came back cause it was so relaxing and quiet.
Business response:
Elizabeth, I am pleased to know that you previous stay was nice and relaxing one. I am very sorry to hear this recent one was not. I will speak with out housekeeping staff about this as we don't want our guests to stay in a smelly room that's for sure. I hope your travels will bring you back this way again soon so that we can make your next stay your best stay. Thank you, Jim Larkin Assistant GM
Very Good Could use a makeover...carpets dirty...paint worn Restaurant on site
Business response:
Mark, We appreciate you taking the time to let us know about your recent stay. We are pleased to know that you enjoyed our neighboring Stamford Diner. And We will use your comments regarding your room to make changes. Thank you, Jim Larkin Assistant GM
Wouldn't book again. The staff welcome could have been more friendly. The room smelled awful - like antiseptic/chemical covering up a bad smell, made it hard to sleep or concentrate. Blasting the a/c helped a little bit, but then it was freezing and there was no significant bed covering. Mosquitos in room for some reason. Strong wi-fi. Super fast food delivery from downstairs diner.
Business response:
We are pleased that you enjoyed using our fast Wi-Fi, and that you enjoyed to convenience of the local Stamford Diner. I am however sorry to hear of the state of your room. We pride our selves on cleaning and attention to detail. Had we known there was anything wrong with your room we would have been happy to verify and offer another room that was up to our standards. I do appreciate you letting us know so we can review your feedback with our team. Thank you, Jim Larkin Assistant GM
Fair The bathroom was not clean. Only had 3 pillows on each bed for 4 adults. The room had a terrible musty odor. Only 2 towels in bathroom. No shampoo. The pool was nice!
Business response:
I would like to apologize for the less than satisfactory state of your room. Should a guest inform us of a need we always go out of our way to accommodate them. We would have been happy to bring up additional pillows if needed. As for a smell in the room I apologize that is not something we wish our guests to be greeted with. Again if you let us know of any issue we will do our best to resolve the issue during your stay and we would have found you another room that met you needs perfectly. Thank you, Jim
We’ll go somewhere else. Hotel appeared shabby and hallways were tired and not very clean. Carpets dirty. Bathroom baseboard corners dark with dirt. Wall light switches confusing. Hated having to drag suitcases up and down steps to get to elevator. Beds were good, and bedding was clean.
Business response:
Kristen, We appreciate you taking the time to review your recent stay with us. I would like to apologize for the less than satisfactory state of your room. I have discussed your comments with my team. We hope your travels will bring you back to this area again soon. Thank you,
The hotel screams " New Carpet please" The carpet REALLLLLLLLYYYYYYYY needs to be replaced. Fair price for the location but omg. That carpet. Also adjusting the towel rack and the little shelf under the mirror should be fixed. It's the little things that make people stay away. Management, please fix it. The restaurant and location
Business response:
MR, Thank you for taking the time to give us your feedback. Its feedback from our guests that helps us to improve. We will review your feedback with the management team. Thank you, Jim
Frequently asked questions about La Quinta Inn & Suites Stamford New York City
How is La Quinta Inn & Suites Stamford New York City rated?
La Quinta Inn & Suites Stamford New York City has a 3.1 star rating with 6,599 reviews.
When is La Quinta Inn & Suites Stamford New York City open?
La Quinta Inn & Suites Stamford New York City is closed now. It will open tomorrow at 12:00 p.m.