La Quinta Inn & Suites Sunrise Sawgrass Mills

Business response:

Dear Marcos, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your overall convenience during your stay. Here at La Quinta Sawgrass Mills, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon. With appreciation, Hotel Management 

Business response:

Dear Mantovane, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely, Hotel Management 

Business response:

Dear Albert, Thank you for your feedback and for recognizing the value of our location. We're glad you found the pricing reasonable! I also appreciate your suggestion regarding breakfast—we understand how important it is to start the day with fresh options like fruit, and we’ll definitely take your comment into consideration as we look to improve our offerings. We hope to have the opportunity to welcome you back again soon! Sincerely, Hotel Management 

Business response:

Dear Susana, Thank you for taking the time to share your experience. I’m truly sorry for the initial confusion with your reservation and for the way you were made to feel during that process—that’s not the kind of first impression we aim to give. However, I’m very glad to hear that Gladys Giménez was able to step in and resolve the issue. She is a valued member of our team, and I’ll be sure to share your kind words with her. Your feedback is important to us, and we’ll be using it as a training opportunity to ensure every gue... read more

Business response:

Dear Andy, Thank you for taking the time to share your experience with us. We're so glad to hear that you had an overall nice stay and that our team provided good service—that truly means a lot to us. We also appreciate your honest feedback about the gym. I’m sorry to hear that one of the machines wasn’t working and that the equipment selection felt limited. Your comments will be shared with our team as we look into repairs and consider how we can improve our fitness offerings for future guests. We hope to have the opportuni... read more

Business response:

Dear María Angélica, Thank you for sharing your feedback with us! We’re thrilled to hear that you found our hotel to be an excellent option in the area and that the cost-benefit ratio met your expectations. We also appreciate your kind words about our breakfast, the comfort of the beds, and the well-equipped rooms. We apologize for the issues you experienced. These are important concerns, and we will make sure to address them promptly to ensure a more comfortable stay for future guests. Thank you for bringing these matters t... read more