La Quinta Inn & Suites Sunrise Sawgrass Mills

Business response:

Dear Marco, Thank you for taking the time to share your feedback. We’re glad you found our location convenient for shopping, but we sincerely apologize for the cleanliness issues and the presence of insects in your room. This is certainly not the experience we want for our guests, and we take these concerns very seriously. Please know that we are addressing this matter with our housekeeping and pest control teams to ensure that proper measures are taken. Your comfort and satisfaction are our priorities, and we appreciate you... read more

Business response:

Dear Erlinda, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We're glad you enjoyed our excellent location. While we do not have an on-site restaurant, our team is always happy to recommend great dining options nearby. Your feedback is valuable to us as we always goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon. Sincerely, Hot... read more

Business response:

Dear Sandra, We sincerely apologize for the challenges you faced during your stay, especially with communication, key card issues, and billing concerns. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Regarding the duplicate charge, please rest assured that we take billing matters seriously. Refunds or pending transactions may take a few business days to process, but we’d be happy to look into this for you. Please contact us directly so we can resolve this as quickly as ... read more