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La Vida Real
- El Cajon, CA
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Location details
11588 Via Rancho San Diego, El Cajon, CA, 92019, United States
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Like others have posted: with the $10,000 non refundable deposit and the 60 day notice to move, this place is unreasonable in their hunger for money. My mom lived here for 2 years and we needed to move her(because her health deteriorated fast), they insisted on the 60 day payment even though she passed away during the first 30 days notice. we moved everything out of her apartment by the end of the first month, and still had to pay the additional 30 days.( oh they did give us some food credit.) Senior care at this place is a ... read more
Business response:
Our condolences go out to you and your family. We appreciate the 2 years that your mom was with us. While our one-year term agreement allows for a 60 day early termination notice, we also strove to reduce her financial obligation by searching for someone to move in and fill in during her notice period. Unfortunately this did not happen. I am always available if you have any further questions. My door is open to you or if more convenient, you can reach me at 619-660-5778. Sincerely, Rudy Littlefield Executive Director La Vi... read more
I have a family member that recently moved here from a different retirement home and she is as happy as ever. She raves about the food (which I've tried myself, it's delicious) and the various activities they have here. All the caregivers are great, I have to recognize Zena, she's the best caregiver they have here. My grandma always requests her for whatever it may be because she is patient, kind and caring. La Vida is well worth the money and I'm so happy my grandma is now here.
Business response:
Hi Mary, thank you so much for your kind words. Our team works hard to provide exceptional service at La Vida Real - which is why we were recently recognized by the Mission Times Courier as the "Best in Retirement Living". We will pass along your compliments to our team. Thank you for being a part of our family. We look forward to continuing to serve you and your loved one. Sincerely, Rudy Littlefield Executive Director La Vida Real
My mother lived in the assisted living area at La Vida Real for one year and a half until her passing. Prior to that she lived at another assisted living place in Santee for two years. There are several things I liked about La Vida Real. I cannot judge all of the caregivers, of course, but the caregivers my mother had were all hard workers and seemed to really care for my mother's well-being. I spent a lot of time at this facility, at least four times a week. My mother was relatively easy to take care of mostly because of he... read more
I'm very unhappy with the unprofessional service Crystal gave me while there recently. She was rude and disrespectful not only to me but my entire family. I would rate zero stars if I could.
Business response:
Hi Ashley, we don't have a Crystal that works at La Vida Real, however I would like to address your concerns and discuss with you further about your experience. We strive to provide excellent service at all times, and my door is always open to you. If more convenient, you can always reach me at 619-660-5778. Sincerely, Rudy Littlefield Executive Director La Vida Real
My parents lived at La Vida Real for 3 years. At first everything was great, but once they started needing some assistance, it was a nightmare. When they lived in the independent side of the facility, In-Touch is the service they provide to those that need help. Linda the manager in charge is rude, charges for services that don't happened, over charges you for other services (so watch your bill carefully), the aids except for a few don't want to be there, don't like their jobs and spend more time on their cell phones in the ... read more
Business response:
Thank you for your feedback, Catherine. The care and well-being of our residents - and the associated staff training that is required to meet our high standards of care - are top priorities for us. We're sorry to hear you and your parents did not have a favorable experience at our community. Please know we will forward your feedback to the proper individuals internally for future training purposes. We regret that you felt the need to find alternate living arrangements for your mother, but are glad to know that she is happy i... read more
Buyers BEWARE...my mother has been living there for 7+ years. When she moved from independent apartment to assisted living they charged her for 60 days on her independent apartment saying she either needs to give 60 days notice or the facility must request her to move. That's OVER $10K!!!! We are getting ombudsmen and lawyers involved. This is a greedy and unethical practice and clearly taking advantage of the elderly. It is NOT a common practice in that area. There is no other facility that charged my mother any amount of t... read more
My grandmother has been in the memory care center for a few years now, it really is a wonderful center. Robyn the director is always helpful and willing to answer my questions. All the staff enjoy working with the patients and love coming up with activities for them to do. They are very attentive and helpful. If you're looking for a good center for your older family members, I'd recommend this center.
No thank you. Not for $1,000 referral fee, not for $10,000, $100,000.... Robyn and Rudy might want to give the courtesy of answering and address the issues raised in my emails and phone calls. My mom has resided in La Vida Real Memory Care about six months. Care Givers and Activities Facilitator are wonderful but recently short-staffed on a regular basis and not provided the appropriate supplies and support from management. Activities Director should provide entertainment, planned, stimulating activities and top notch art ... read more
Business response:
Dear Melanie, I am glad we were able to connect and have a conversation about your concerns. Your mother seems to be enjoying herself and is engaged in many of the programs and activities here. Most recently, we featured a personalized program based on her favorite past time activities and she was able to join in. We are also adding "Songs by Heart", a specialized Music Therapy program to our upcoming calendar and would hope that you can attend this wonderful and uplifting event. It is our mission to find and provide ... read more
My grandma who has dementia needed to move into Memory Care. This was a hard decision for our family. We chose La Vida because of the care to help her with her every day needs and to know she is safe. The staff are very friendly and made us feel welcome. I'm grateful that they made this easy for my family and for my grandma.
Frequently asked questions about La Vida Real
How is La Vida Real rated?
La Vida Real has a 4.1 star rating with 187 reviews.
When is La Vida Real open?
La Vida Real is open now. It is open 24/7.