Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,945 reviews

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Nora

3 years ago

Staff and room were great. They really need to consider surveillance cameras in their parking lots.

Business response:

Thank you, Laura. We do have cameras installed in the parking garage, but we hope to have an opportunity to install security cameras for our lot in the near future.

Gustavo

3 years ago

Checking in was very unorganized, we were checked into a room that was occupied, had to go back to the front desk and deal with the confused staff., finally got checked into a room one hour later. The room wasn’t very clean, the bathroom had a double door that you could see through directly into the toilet when closed, and the bathroom sink was clogged up., overall… terrible service!!!

Business response:

Thank you for taking the time to provide feedback on your recent visit, Gustavo. We are saddened to learn that your stay did not meet your expectations, or ours. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.

Aaron

3 years ago

CURT

3 years ago

It was like you were in a dog kennel. There were more dogs than people.

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

Cory

3 years ago

There was no shower curtain, trash cans or a microwave

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Lady Luck.

3 years ago

Steve

3 years ago

$60 room at this pet-friendly property had a surprise $50 fee for a pet at check-in.

Business response:

Lindsay

3 years ago

Decent. I was placed right next to the elevator so it was constant ringing all night. The tv didn’t work due to reception issues.

Business response:

Brent

3 years ago

Dog barked for an hour straight. It woke me up. The Hotel isnt a kennel so people can disturb other

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.