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Lady Luck Casino Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
340 Main Street, Black Hawk, CO, 80422, United States
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Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Lady Luck.
When we checked in they gave us a room that was already occupied then the front desk was closed when we came back so we had to walk all the way to the next casino and wait in line for 45 minutes to get another room.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Lady Luck
could not check in untill 4 pm. there was no one at the desk. had to go to next hotel, who put us in their hotel, requiring ys to move the car to their parking garage. it was a hassel
Business response:
Thank you for taking the time to share your experience with us, David. We are working on ways to make the check-in process more convenient for our guests visiting the Lady Luck. We hope to welcome you back again.
No service No one at the front desk, ever. Check in Kiosks were down. First room had no AC , finally got to check in to 2nd room about an hour and a half late.
Sadly, there was hair in the shower that was not mine...the vent was very dusty. The alarm in the room went off at 6:00 a.m. and I did not set it....
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Lady Luck.
Broken machines with frozen multipliers caused fraudulent betting conditions. When I pointed out the defect to technicians, they rudely stated, "I can't help you don't know what you are doing,"
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
The room was leaking in the bathroom. The T.V was not working. You took all my money. Lol
Business response:
Our apologies for your poor experience, Angela. We hope you will give Lady Luck another chance to restore you faith in us in the future.
Was not able to check in due to second card needed on file I purchased a Travelocity insurance to get refunded it looks like it’s a big deal to get my money back don’t know if I’ll be using Travelocity anymore because of this I feel I should be credited the night stay that I did not use last night I paid for this month and advance and I had to stay in my vehicle last night
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.
Room smelled like cigarettes and mold. Disgusting.
Business response:
Thank you for providing your feedback and letting us know about your experience, Jordan. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Lady Luck Casino Black Hawk
Frequently asked questions about Lady Luck Casino Black Hawk
How is Lady Luck Casino Black Hawk rated?
Lady Luck Casino Black Hawk has a 3.8 star rating with 9,945 reviews.
When is Lady Luck Casino Black Hawk open?
Lady Luck Casino Black Hawk is open now. It is open 24/7.