This profile has been claimed by the business owner or representative.
Land Rover Alexandria
- Car Dealers
- Alexandria, VA
About this business
Location details
5636 S Van Dorn St., Alexandria, VA, 22310, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
It was fast on timely manner and I simply enjoyed it. The only issue it was a little pricey for me.
Service was good and my Advisor was excellent. My rating is based on the fact I had to return my vehicle for an issue that I pointed out when I dropped it off. The issue resurfaced and requires more diagnosis.
They didn't do a service. I brought my car in due to a concern and nothing was done about it. I was basically told my car was fine.
Business response:
Thank you for reaching out. We understand how important it is to feel confident about your vehicle's condition, and we take your concerns seriously. We'd love the opportunity to look into this further for you. Could you please contact us directly to provide more details so we can follow up with our team and ensure your concerns are properly addressed? Your satisfaction is our priority, and we want to make sure you're fully comfortable with your vehicle's performance. - The Management Team
I have a deep concern regarding the dishonest practices I encountered at this dealership, possibly by both the service underwriter and mechanic. I purchased my vehicle new from this dealership, and every service has always been performed here. Recently, I brought it in for a routine oil change and requested a diagnosis due to the check engine light that came on. The diagnosis revealed some repairs might be necessary by February 2025 when my full service would be due, to which I agreed. At no point during this discussion or d... read more
We reported a thump that occurs when turning for the last year. We were told it was nothing. It is still happening and more frequent. It may not occur when you drive the car around the block to test it. More thought or investigation would be appreciated. This is our first less than positive experience with Land Rover in 26 years of owning them .
Business response:
Thank you for sharing your feedback with us. We understand your concern about the thump you've noticed while turning, and we appreciate your loyalty to Land Rover over the past 26 years. Our team is committed to ensuring you have a positive experience, and we'll take a closer look to better understand the issue. Please feel free to bring your vehicle in at your earliest convenience, and we'll make sure to thoroughly investigate this for you. - The Management Team
Terrible experience with this dealer. It took them over two months to submit title work for a car purchased and paid in full for two months prior. Shady!
Business response:
Thank you for sharing your experience. We regret to hear about the delay with the title work and the communication issues you faced. Ensuring our processes are timely and transparent is important to us. As a leader in the market for customer service satisfaction, we value your feedback and will use it to improve the customer experience with our company. - The Management Team
I came in for one service, with a fully functioning stereo system. When I picked up my vehicle, I noticed it sounded "hollow" when I played music. I called back the very next day, brought the vehicle back, and sat in my vehicle with my advisor, who acknowledged the same "hollow" sound. The same service tech inspected the vehicle as a "courtesy" (on his last day there) and claimed nothing was wrong. I brought my vehicle home, sat in my garage in tears realizing that there was no sound coming from the speaker on top of the das... read more
The customer service was great! My car was in for a week. They did a recall repair, multi point inspection and fixed my door latch. In the multipoint inspection, everything checked out okay expect the door latch issue. I picked up my car on a Friday and everything was fine. On Sunday, there was a horrible grinding sound when using the brakes. I took it to another repair shop and I needed a full brake job. Unbelievable! I guess that multi point inspection was just a box to check off and the brakes were never really checked. I... read more
Frequently asked questions about Land Rover Alexandria
How is Land Rover Alexandria rated?
Land Rover Alexandria has a 4.4 star rating with 2,443 reviews.
When is Land Rover Alexandria open?
Land Rover Alexandria is open now. It will close at 9:00 p.m.