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Latitude
- Apartments
- Plano, TX
About this business
Location details
601 Patton Blvd, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter It has been a bad experience and I will be glad to get out soon. Security gates have not worked in over a year. Middle security gate works for a day or two then breaks. The residents have to park in the bottom two lots and visitors get the prime parking. We can't park there because of guest. I can always count 76 spots empty at all times. Nothing works Managers are hard to get a hold of. Security doors to evlavators open often. We pay for a secure location and there is nothing secure at Latitude. The list goe... read more
Business response:
We strive to deliver a comfortable living experience, including functional gates, responsive service, and ample parking, so we are sorry that you feel disappointed with our community. We'd love to speak with you about this and any other concerns you have directly. Will you please contact LatitudeMgr@tamresidential.com? It's our hope we can turn around your experience soon.
Verified Renter The property is amazing the living experience is amazing the staff leaves a lot to be desired the customer service and professionalism is a zero!
Business response:
We could not be happier to read your 5-star feedback on our gorgeous grounds and superior service! Rest assured that we will always provide the exceptional living that our residents deserve, so if you need anything else, please do not hesitate to contact our leasing office.
Verified Renter The apartment looks nice on the surface, but living here was stressful. The building has constant plumbing issues, and the water pressure is terrible. The elevator breaks down frequently, leaving residents to use the stairs. Also, parking is a nightmare—there are never enough spots, and the fees are ridiculous. The rent increases every year without improvements to the facilities. Not worth the money.
Business response:
We always appreciate candor from our former residents about ways to improve the living experience in our community. We certainly want our residents to find real value here and noted your concerns about elevator functionality, parking access, and leasing costs. We will work on all these matters and wish you well as move on!
Verified Renter Front desk never has any answers or solutions to your problems . So you’re left with dealing with everything on your own . Messed up twice on two different rooms & acting like I was bothering them . So frustrating
Business response:
We aim to ensure a smooth, easygoing experience and are sorry to read your comments reflecting otherwise. In an effort to help you feel more welcome and comfortable, we would love it if you contacted us at LatitudeMgr@tamresidential.com. We would love to hear more about your experience and discuss ways to enhance your experience. Thank you!
Verified Renter It started out great!! That changed once PHA//PFC took over. They are slowing fixing things . I don’t believe this is against the current property managers as a lot of my issues started before they were there, my issue is with the TAM residential not the actual people in the office. I believe that they were placed in a bad situation and have to clean up a mess they didn’t make. Rent is our biggest bill and we want to live comfortably and not be taken advantage of. Life is already hard enough.
Business response:
Thank you for taking the time to share your concerns about our new management team. We work hard to provide consistently superior service regardless of our leadership, so we regret that there may still be lapses and we greatly appreciate your patience and cooperation as we work to address them. With that said, if you would like to provide more specific feedback on how we may help, please email us at LatitudeMgr@tamresidential.com.
Verified Renter One of the first residents and have seen much change. Went from being a very nice place to not so nice. There is always something not working and it doesn’t get fixed right away. Suppose to be secured parking but anyone can come in and out and my car was broken into and they stole some things. Just upsetting.
Business response:
Taking great care of our residents and doing all we can to provide you with peace of mind is important to us. While we have measures in place to support our community's well-being, we are always eager to learn more about our residents' experiences and their suggestions. Will you please contact latitudemgr@tamresidential.com so we can continue this conversation and explore how we can uplift your satisfaction? Thank you.
Verified Renter This apartments have clean environment, but here is broken elevator for a long time and very poor soundproofing. I can hear snoring coming from next door.
Business response:
Thank you for making us aware of your concerns about our atmosphere and upkeep. We would love to have the opportunity to help you feel more comfortable in your home, so at your earliest convenience, please email us at LatitudeMgr@tamresidential.com.
Verified Renter Management is disappointing. The manager and assistant manager are extremely rude and not helpful. I’m not comfortable going down to them the girl and the other guy at the front desk are amazing but the management is horrible. Elevators are always broken. Gates are always broken. Now they’re closing on Wednesday also so we can get packages or Deliveries. Just didn’t expect this when I moved here
Business response:
We are sorry to learn that our service has not met your expectations. We are committed to providing the exceptional care that our residents deserve, so we are eager to learn more about your experiences. At your earliest convenience, please email us at marketing@tamresidential.com for further assistance. Thank you.
Verified Renter it’s ok i like the building and my apartment but it’s kinda boujie in a bad way, parking regulations are too strict for how much we pay, staff is ok galen and the girl at the front desk are always nice but everyone else is kinda snappy sometimes
Business response:
We are pleased that your apartment home is comfortable and that Galen in particular has impressed you with great service. We aim to ensure our parking policies serve all our residents, and we'd be glad to discuss this and any other lingering concerns about our service with you directly. Will you please get in touch at latitudemgr@tamresidential.com? We welcome the chance to turn your experience around.
Frequently asked questions about Latitude
How is Latitude rated?
Latitude has a 3.7 star rating with 248 reviews.
When is Latitude open?
Latitude is closed now. It will open tomorrow at 10:00 a.m.