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Laurel Lodge Assisted Living & Memory Care
- Assisted Living Facilities
- Cleveland, GA
About this business
Location details
210 Hope Dr, Cleveland, GA, 30528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The services are not always available. The transportation is not working, to take the residents to different places. My loved one does not really like the food, and does not participate in activities. The place is under new managment, so hopefully things change soon. My loved one has a large untit, and for what they're paying it's good ,compared to other places.
Business response:
Hello, we are very sorry to hear that you had a negative experience with us. Here at Laurel Oaks, we pride ourselves in giving excellent care, and we make it our top priority to make sure each person involved has a positive experience. If you would like to speak about this with us further, we invite you to reach out to us directly, so that we hopefully resolve the issue.
I would advise anybody to be very cautious. It's a wonderful location and a very nice facility that has some nice features, including the individual balconies. However, whether it's due to staffing issues and is just a temporary issue, or whether it's a long-term, ongoing issue, they messed up my loved one's medications on more than one occasion. There was also a concerning lack of communication and responsiveness from high level staff, including the administrator at the time and the head nurse.
Business response:
Hello! We are very sorry to hear that you had a negative experience with us. Here at Laurel Oaks, we pride ourselves in giving excellent care, and we make it our top priority to make sure each person involved has a positive experience. If you would like to speak about this with us further, we invite you to reach out to us directly, so that we hopefully resolve the issue.
I did not like this community as much as I liked others. It was wide and bright and clean but it felt isolated and not the community that I was looking for. It was like one part of the community was assisted living and then the other part was not.
Frequently asked questions about Laurel Lodge Assisted Living & Memory Care
How is Laurel Lodge Assisted Living & Memory Care rated?
Laurel Lodge Assisted Living & Memory Care has a 4.4 star rating with 70 reviews.
When is Laurel Lodge Assisted Living & Memory Care open?
Laurel Lodge Assisted Living & Memory Care is open now. It will close tomorrow at 12:00 a.m.