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Lexus at Wesley Chapel
- Car Dealers
- Wesley Chapel, FL
About this business
Location details
5350 Eagleston Blvd, Wesley Chapel, FL, 33544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I went into this dealership to trade in or purchase my 2022 ES350 lease. I was assigned salesperson Qui. I explained to him that I was still rebuilding my credit due to Covid and I was late a few times with Lexu Financial. He assured me that I should have no issue as I have financed (lease) 5 cars with them. After picking out the vehicle, agreeing and signing many papers, including the payment, term and down payment agreement, he got it approved by the finance manager. I was so excited, I even updated my insurance to reflec... read more
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I had left a positive review at the time I picked up my new Lexus. However, I wasn’t told the truth at time of purchase and upsold/duped into warranty that doesn’t actually provide much of anything. The “lifetime free oil”- is not actually “free” nor explained correctly by sales staff. They require maintenance and over charge on those services in order to offset the price of oil change. If you don’t get those services they revoke your lifetime free oil. I was also told no matter the issue with my Lexus - I’d get a loaner if ... read more
Business response:
We apologize for any miscommunication or misunderstanding regarding our warranty and maintenance services. We strive to provide transparent information to our customers and regret if this was not the case for you. I would appreciate the chance to address your concerns. Please reach out to me at your earliest convenience so we can discuss this further. Randy Newbold General Manager rnewbold@lexusofwesleychapel.com
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RecommendedAlways a great experience
Business response:
Thank you for leaving us a review! We hope to see you again soon.
Terrible car buying experience and they don’t care to address your problems
Business response:
Andrew, Thanks for your feedback. I'm sorry that you have a negative impression of our dealership. Would you be willing to tell me more about your experience and what didn't meet your expectations? Thank you, I look forward to hearing from you. Best, Randy Newbold General Manager rnewbold@lexusofwesleychapel.com
Frequently asked questions about Lexus at Wesley Chapel
How is Lexus at Wesley Chapel rated?
Lexus at Wesley Chapel has a 4.8 star rating with 4,790 reviews.
When is Lexus at Wesley Chapel open?
Lexus at Wesley Chapel is closed now. It will open at 9:00 a.m.