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Lexus at Wesley Chapel
- Car Dealers
- Wesley Chapel, FL
About this business
Location details
5350 Eagleston Blvd, Wesley Chapel, FL, 33544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
all around bad service . Buying a new car or truck should be a Happy occasion but not at Lexus of Wesley chapel
Business response:
Bruce, It's always our goal to provide our customers with five-star service. Please send me your contact information, or feel free to call or email me at your convenience. I'd be happy to address any concerns that you have. Best, Randy Newbold General Manager rnewbold@lexusofwesleychapel.com
DO NOT BUY A USED CAR FROM THIS DEALER!!!! We bought TWO cars from them, one already had a major issue, and our warranty was supposed to cover towing but NO ONE knew the correct number to give me/transfer me to. This left me stuck in the middle of no where with a 5mo old baby. Brought the vehicle in for the repair and they gave it back with no A/C and a balancing issue. They can’t balance the vehicle at the dealership which means they didn’t do it before selling it to me. They won’t reimburse me for taking it elsewhere to ge... read more
purchased a new car from them and I can't get my registration or anyone to tell us why or when we will get the paper work. Frustrating.
I purchased a used vehicle 3 months ago and have had nothing but issues, they sold me vehicle with 2 dry rotted front tires and i had to pay out of pocket for 1 with the tire package. Speaking to manager basically told me they were fine at a 6 but no mention of dry rot .. never again will i purchase from here and never would recommend. Do not buy from here!!!
Business response:
Liz, We deeply apologize for any inconvenience your experience may have caused. We'd like to hear about this issue in further detail, as we're always looking to improve. Please contact our general manager, Randy, at rnewbold@lexusofwesleychapel.com. We hope we can resolve this issue for you.
Terrible customer service!
Poor communication and follow-through. Added a $1,300 + paint protection to our contract that we did not agree to or discuss. Then claims it's standard, comes on all cars, that it's taken off and we were not charged. Complete shadiness! They should be ashamed to represent Lexus! Do yourself a favor and take your business elsewhere.
My brother-in-law lives in Wisconsin and asked us to check out the car this morning. We drove all the way to Wesley Chapel to check out the car. We told my brother-in-law it was in very good condition and then he decided he was going to buy the car. He had already talked to the salesman several times and offered to make a down payment on the car. The salesman kept telling him that was not necessary. But by the time my brother-in-law called him back an hour or two later this morning they had already sold the car to someone ... read more
Do not take your car to this dealer for tire rotation After my 30,000 miles service I found multiple damage to my wheels. I tried to connect with my service representative and still waiting for his call.
Business response:
Luis, it's always our goal to provide our customers with five-star service. We do not have record of you visiting our dealership. Please send me your contact information, or feel free to email me at your convenience. I'd be happy to address any concerns that you have. Best, Randy Newbold General Manager rnewbold@lexusofwesleychapel.com
I went in last week to check out Lexus and walked around showroom for over 10 minutes and no one asked if they could help me and no one was at concierge desk. There was one girl helping a couple and I finally interrupted her as she was walking away from them to do some thing and asked, “ is anybody else working and if so could she get me somebody.” She said she would get someone however, I waited a couple extra minutes and then left. Also during this time I stood there and stared at at least six guys behind the glass enclosu... read more
Frequently asked questions about Lexus at Wesley Chapel
How is Lexus at Wesley Chapel rated?
Lexus at Wesley Chapel has a 4.8 star rating with 4,790 reviews.
When is Lexus at Wesley Chapel open?
Lexus at Wesley Chapel is closed now. It will open at 9:00 a.m.