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Lexus at Wesley Chapel
- Car Dealers
- Wesley Chapel, FL
About this business
Location details
5350 Eagleston Blvd, Wesley Chapel, FL, 33544, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Absolute worst car shopping experience I have ever experienced. Least accomodating business in Tampa Bay. Unwilling to provide an offsite test drive of a preowned vehicle. Unwilling to take a deposit on a preowned vehicle until the contract was finalized with the bank so as not to lose the vehicle. Salesman had no sense of urgency and unwilling to take my requests to the manager. Most businesses are willing to bend over backwards, especially in these trying times but they are so adamantly stuck on their policies and rules t... read more
Business response:
Good Morning Mr. Costa! Our deepest apologies we couldn’t accommodate you. Unfortunately, it is common practice in automotive not to hold preowned vehicles as the value depreciates every day. If we can ever assist you in the future, please let us know. – Randy Newbold, General Manager
An over zealous service writer out for his commission! Has been there lately with my 2016 Rx350 still under warranty was charge to reset a fault on my cruise control and was charge for it.
This was my worst experience of my car buying And I brought 6 cause in the last 10 years The car came in a specially for me I brought it before arrived they let sales been take it out on demo rides the general manager actually took by car home overnight because I have the app and I could see how they drove the car I'm supposed to tint my windows never did over all was the worst experience of my life
Honest Review -- Beautiful Facility. Poor Experience. Contentious Environment. I came to the Lexus of Wesley Chapel to purchase a car I found online. I called in advance since I live two hours away and drove with my parents. The salesperson (Johnny Millaway) was a nice guy and met us upon arrival (no wait time). While doing the paperwork, we asked for a copy of everything and were told we would receive this when we talked to “the next person” (which we did not receive; we interacted with three different people who swapped i... read more
We drove an hour to get to the dealership and although we did purchase a vehicle, the experience was less than desirable. We were at the dealership for over 7 hrs. By the time of taking delivery of the vehicle the dealership was getting ready to close. We found some issues with the vehicle prep and there was nobody working as they were closing to resolve the issues. We were so exhausted and hungry we just wanted to leave. The dealership said they want to make it right. If they do I may change my opinion on recommendi... read more
Business response:
Thank you for bringing this to our attention, we will be in contact with you shortly.
You win the prize for starting your Christmas commercials ridiculously early. I’ll buy elsewhere where they celebrate thanksgiving first! 😟
Had an ABS light come on. Had our vehicle towed to Lexus of Wesley Chapel. They quoted us $327.58 for the part and labor for $393.31 for labor due to it taking 4 hours to install. I ordered the part from another Lexus dealer for under $300.00. Installed the sensor in 30 minutes. I would be very Leary of getting work done at this dealer.
Business response:
Thank you for bringing this to our attention, we will be in contact with you shortly.
Worst experience I ever had if u want to call me I will explain 813 8411700
Bring back weekend car washes. thos was the biggest selling point for me and it was recently removed.
Frequently asked questions about Lexus at Wesley Chapel
How is Lexus at Wesley Chapel rated?
Lexus at Wesley Chapel has a 4.8 star rating with 4,823 reviews.
When is Lexus at Wesley Chapel open?
Lexus at Wesley Chapel is closed now. It will open at 11:00 a.m.