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Lexus of Dayton
- Car Dealers
- Centerville, OH
About this business
Location details
8111 Yankee St, Centerville, OH, 45458, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Recommended
Recommended
The pre-owned department and the Financial Manager, Andrew Alspaugh treated my elderly mother so bad today. I wouldn’t have believed it if I hadn’t heard it for myself. As Andrew Alspaugh were taunting and threatening my mother, she called me and I heard everything they were saying. They were trying to convince her that she couldn’t change her mind and had to get the car. My mother is elderly, has had a stroke so is disabled and currently battling cancer. These predatory and inscrupulous behaviors are egregious. They told he... read more
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Aaron Forland GM AForland@lexusofdayton.com
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PLEASE READ YOUR SERVICE CONTRACT. Do not trust anyone verbally.
BEWARE!!! They check your credit without your consent!! I went in to test drive a Lexus and told our sales person (JASON CANTRELL), my price range and what I was looking for. I told him MULTIPLE times I was not buying I was just starting my car shopping journey. After we went for the test drive, we went back in the building to talk prices. After he told me a price that was 8000 dollars off of what I was shopping for, I politely told him thank you but this is not the price range we are looking for. He insisted that he could... read more
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Aaron Forland GM AForland@lexusofdayton.com
WORST CUSTOMER EXPERIENCE we have ever had!!! My husband found a truck at the dealership that he liked. We live about an hour from the dealership. They weren't open on Sunday so he had a friend that lived near the dealership go take a look at the vehicle Monday morning and after talking to his friend decided to go through with purchasing the truck. Talked to the sales person that morning, sent over drivers license and all other necessary details requested and worked it out with the salesman to show up that evening, finish si... read more
Business response:
Thank you for bringing this situation to our attention. I sincerely apologize for the frustrating experience you and your husband encountered during your recent visit to our dealership. This is not the level of service we aim to provide, and I understand your disappointment. It appears that there was a significant miscommunication on our part, particularly concerning the reservation of the truck. While this does not excuse the inconvenience caused, please know that we are taking this matter seriously to ensure such incidents... read more
They will treat you like a Queen/king to sell you whatever but when you actually need their help NOBODY CAN HELP YOU!!! I have been trying to reach someone from sales or accounting for a whole year and 4 months. Tried emailing and seems like they blocked my emails because I get a reply that the addresses I am trying to reach decline my message. Nobody takes accountability about hanging up the phone when I call or transferring my calls to extensions where no one picks the phone up. STAY AWAY if you are looking for real custom... read more
Business response:
Ashley, we are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Aaron Forland GM AForland@lexusofdayton.com
****UPDATE: a very nice guy named Ed reached out to me. He got my car fixed. They also provided me a rental car for the week they had my car. Terrible experience. Stay off their used car lot. I bought my ford explorer off their used car lot in June of 2022. It came with a lifetime powertrain warranty, and I purchased a first mile maintenance plan. They told me I could bring to to Lexus directly to service and have the oil changes done, so I had been doing that. In April of 2024, I took my car in for the regular oil change... read more
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Aaron Forland GM AForland@lexusofdayton.com
Frequently asked questions about Lexus of Dayton
How is Lexus of Dayton rated?
Lexus of Dayton has a 4.4 star rating with 1,831 reviews.
When is Lexus of Dayton open?
Lexus of Dayton is closed now. It will open tomorrow at 9:00 a.m.