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Lexus of Dayton
- Car Dealers
- Centerville, OH
About this business
Location details
8111 Yankee St, Centerville, OH, 45458, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had several paint issues that were to be taken care of after the sale of my car.Had to take my car back 3 times because there detail guy didnt fix them all, even after they were pointed out several times.My temp tag was set to expire on Sept 13th,no new tag had come in the mail yet.I go and buy my own tag because I was set to travel out of town.I get a call yesterday (10/6) almost a month after my temp tag was set to expire that my new license plate had arrived at the dealership.Total lack of customer service after the sale ... read more
Business response:
John, We are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Aaron Forland GM AForland@lexusofdayton.com
RecommendedAre all car dealerships this dishonest? Hiding numbers in the contracts?! Sad!! Made me feel like I was getting a great deal… when dealers ask you what you want your payment at, that’s when they get ya!
My initial experience at the used car lot was great, but the truck I purchased wasn’t so great. I opted for a service contract, but the truck I purchased had more issues than was known when I bought it from Lexus of Dayton, so I decided to get rid of the truck and cancel the service contract. I’m not faulting the dealer on the shape of the truck, I knew it was a trade in and used, that’s not what this is about. Once I decided to cancel the service contract, is where I ran into problems. It’s been around 2 months and I have n... read more
Business response:
We are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Aaron Forland GM AForland@lexusofdayton.com
I was beyond excited when I purchased my car. The sales person, who unfortunately is no longer there, was great. My first oil change, great. But it has gone downhill since then. I have had three more oil changes since then and every time I called to schedule, I was given the run around. I was told when I bought my car that they would come and pick my car up while I was at work, change the oil and bring it back. Every time I called after that i was told they didn’t do that, someone would call me back, blah blah blah. Never g... read more
Bought a certified 2018 IS300 from their used car location. After taking it home they kept calling me asking me to bring it back in. Found out later that when they bought it they never serviced it to get it ready for resale. that’s why I needed to bring the car back in. Since then I’ve noticed a lot of road noise. I took it back for service and their service manager said I needed new tires. Best price was around 1600 for 4 tires. I was able to replace them for 1200 at a tire shop. Tires that were taken off were badly worn wi... read more
Business response:
We are sorry to hear you had a bad experience with us, Oscar. Our goal is always to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Aaron Forland GM AForland@lexusofdayton.com
Update, Aaron and Jeff were outstanding for resolving all issues. Many Thanks to you both!! If I knew how to change the recommendation button, I would definitely change to strongly recommend! I will hold my final review until they have an opportunity to correct a questionable sale. Currently, I have emailed photos of discrepancies to the GM and sales manager of the used car dept. and neither has directly contacted me.
Business response:
We are happy to hear that, Michael! Sorry for the inconvenience!
Gonna be very honest, not that it matters at this point. I thought for a moment that you guys were different to all the others because you actually reached out to try to make a deal. The only problem...... took a day and a half to get back. Now the vehicle I loved is gone and you guys won't care. Even if you didn't take over the entire buy out of our trade in, I would have been open to something close because it was what we were looking for. Now you are trying to sell me something nowhere near the same. I am totally disappoi... read more
I was looking for a used vehicle with low miles and ended up making the decision to purchase a 2010 Acura TSX. I test drove the car and it drove well ( the cars sensor let me know something was going on with the right rear tire, salesman Todd stated he would have it looked at)and decided I would buy the vehicle a few days later, bad described. I work crazy hours, so I had the car delivered and have issues with time restraints. From day 1 until now the sensor still goes off! I was driving the vehicle and the front end bumper ... read more
Be aware of this seller and make sure to check everything in your new car because there’s many things you will find it’s missing parts or some damage of the other customers when they trying the car and after you take your new car and notice any of this issues you will get the response that you have to pay for any thing missing or damaged, and they will take care of you until you sign and take your new car then you will find everything got different if you have any issues, So disappointed with this experience and next time wi... read more
Frequently asked questions about Lexus of Dayton
How is Lexus of Dayton rated?
Lexus of Dayton has a 4.4 star rating with 1,872 reviews.
When is Lexus of Dayton open?
Lexus of Dayton is closed now. It will open at 9:00 a.m.