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Lexus of Dayton
- Car Dealers
- Centerville, OH
About this business
Location details
8111 Yankee St, Centerville, OH, 45458, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All of the other negative reviews are pretty spot on. This dealership was so slimy from the very beginning. When I located a car I liked, I found some damage that wasn't disclosed after seeing it in person. I obviously asked for said damaged to addressed which is where the customer service evaporated. Matt the finance manager was the epitome of a slimy sales person. Denying repairs, not giving me a previously agreed upon price, etc. I drove 2 hours from Indianapolis just to be jerked around for 2 weeks. Only after the GM got... read more
Business response:
Shea, we're sorry to hear that you had a negative experience with us. Your feedback helps us improve, so please reach out to me directly so I can help resolve your concerns. Thank you. Aaron Forland GM AForland@lexusofdayton.com
****Please Read***** I would not go here! I would especially not buy anything from the finance individual that tries to sell you all the extras. Long story short I purchased a maintenance plan with the assumption(my mistake) that I would not be out of pocket any maintenance costs until 70,000 miles. After a few maintenance visits it was apparent that I didn’t get what I expected. Since I did not use any of that maintenance plan, I asked for a full refund which they agreed to. Three months later and after communicating with t... read more
Business response:
We apologize for any inconvenience you experienced, James. We strive to provide excellent service and will address your concerns with our finance team. Please contact us at (855) 804-7556 so we can work towards a resolution.
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Called them over the weekend about a Mitsubishi Eclipse and the online price was $28,246.00. I talked to Nick and got the price to 27900.00 and he was going to call me back on how we could pick it up since they were closed on Sundays. I had to call him back several hours later and was told a dealer was buying it for $600.00 more then they quoted me. Today I looked online and the price is $31,881.00 and not sold at all. They raised the price by $3635.00. Wow!
RecommendedI typically don’t spend the time to write negative reviews but this is a rare time that I think people need to know the truth about this dealership. I have been waiting 5 months for them to provide me the documentation for the 2022 GX that I purchased from them in June. I have had to chase them every single time for a renewed temp tag upon it expiring, seldom do they return your calls, in particular Aaron Forland the general manager who couldn’t run a bath let alone a car dealership, This is just not what I expected from a m... read more
Business response:
This is a unique and unusual situation that we have been able to resolve and took some time to accomplish. I am sorry for the inconvenience to you and for these delays. Our finance manager that handled your paperwork did you use a bank contract that had been recently updated, causing the bank to return the contract as invalid. By the time we got the contract back, the manager handling your closing left on FMLA, causing a further delay. When we tried to get your contract resolved, the bank increased their rates, and we co... read more
Had several paint issues that were to be taken care of after the sale of my car.Had to take my car back 3 times because there detail guy didnt fix them all, even after they were pointed out several times.My temp tag was set to expire on Sept 13th,no new tag had come in the mail yet.I go and buy my own tag because I was set to travel out of town.I get a call yesterday (10/6) almost a month after my temp tag was set to expire that my new license plate had arrived at the dealership.Total lack of customer service after the sale ... read more
Business response:
John, We are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Aaron Forland GM AForland@lexusofdayton.com
RecommendedAre all car dealerships this dishonest? Hiding numbers in the contracts?! Sad!! Made me feel like I was getting a great deal… when dealers ask you what you want your payment at, that’s when they get ya!
My initial experience at the used car lot was great, but the truck I purchased wasn’t so great. I opted for a service contract, but the truck I purchased had more issues than was known when I bought it from Lexus of Dayton, so I decided to get rid of the truck and cancel the service contract. I’m not faulting the dealer on the shape of the truck, I knew it was a trade in and used, that’s not what this is about. Once I decided to cancel the service contract, is where I ran into problems. It’s been around 2 months and I have n... read more
Business response:
We are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation. Aaron Forland GM AForland@lexusofdayton.com
I was beyond excited when I purchased my car. The sales person, who unfortunately is no longer there, was great. My first oil change, great. But it has gone downhill since then. I have had three more oil changes since then and every time I called to schedule, I was given the run around. I was told when I bought my car that they would come and pick my car up while I was at work, change the oil and bring it back. Every time I called after that i was told they didn’t do that, someone would call me back, blah blah blah. Never g... read more
Frequently asked questions about Lexus of Dayton
How is Lexus of Dayton rated?
Lexus of Dayton has a 4.4 star rating with 1,831 reviews.
When is Lexus of Dayton open?
Lexus of Dayton is closed now. It will open tomorrow at 9:00 a.m.