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Lexus of Dayton
- Car Dealers
- Centerville, OH
About this business
Location details
8111 Yankee St, Centerville, OH, 45458, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
BEWARE!!! They check your credit without your consent!! I went in to test drive a Lexus and told our sales person (JASON CANTRELL), my price range and what I was looking for. I told him MULTIPLE times I was not buying I was just starting my car shopping journey. After we went for the test drive, we went back in the building to talk prices. After he told me a price that was 8000 dollars off of what I was shopping for, I politely told him thank you but this is not the price range we are looking for. He insisted that he could... read more
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Aaron Forland GM AForland@lexusofdayton.com
WORST CUSTOMER EXPERIENCE we have ever had!!! My husband found a truck at the dealership that he liked. We live about an hour from the dealership. They weren't open on Sunday so he had a friend that lived near the dealership go take a look at the vehicle Monday morning and after talking to his friend decided to go through with purchasing the truck. Talked to the sales person that morning, sent over drivers license and all other necessary details requested and worked it out with the salesman to show up that evening, finish si... read more
Business response:
Thank you for bringing this situation to our attention. I sincerely apologize for the frustrating experience you and your husband encountered during your recent visit to our dealership. This is not the level of service we aim to provide, and I understand your disappointment. It appears that there was a significant miscommunication on our part, particularly concerning the reservation of the truck. While this does not excuse the inconvenience caused, please know that we are taking this matter seriously to ensure such incidents... read more
They will treat you like a Queen/king to sell you whatever but when you actually need their help NOBODY CAN HELP YOU!!! I have been trying to reach someone from sales or accounting for a whole year and 4 months. Tried emailing and seems like they blocked my emails because I get a reply that the addresses I am trying to reach decline my message. Nobody takes accountability about hanging up the phone when I call or transferring my calls to extensions where no one picks the phone up. STAY AWAY if you are looking for real custom... read more
Business response:
Ashley, we are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Aaron Forland GM AForland@lexusofdayton.com
****UPDATE: a very nice guy named Ed reached out to me. He got my car fixed. They also provided me a rental car for the week they had my car. Terrible experience. Stay off their used car lot. I bought my ford explorer off their used car lot in June of 2022. It came with a lifetime powertrain warranty, and I purchased a first mile maintenance plan. They told me I could bring to to Lexus directly to service and have the oil changes done, so I had been doing that. In April of 2024, I took my car in for the regular oil change... read more
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Aaron Forland GM AForland@lexusofdayton.com
All of the other negative reviews are pretty spot on. This dealership was so slimy from the very beginning. When I located a car I liked, I found some damage that wasn't disclosed after seeing it in person. I obviously asked for said damaged to addressed which is where the customer service evaporated. Matt the finance manager was the epitome of a slimy sales person. Denying repairs, not giving me a previously agreed upon price, etc. I drove 2 hours from Indianapolis just to be jerked around for 2 weeks. Only after the GM got... read more
Business response:
Shea, we're sorry to hear that you had a negative experience with us. Your feedback helps us improve, so please reach out to me directly so I can help resolve your concerns. Thank you. Aaron Forland GM AForland@lexusofdayton.com
****Please Read***** I would not go here! I would especially not buy anything from the finance individual that tries to sell you all the extras. Long story short I purchased a maintenance plan with the assumption(my mistake) that I would not be out of pocket any maintenance costs until 70,000 miles. After a few maintenance visits it was apparent that I didn’t get what I expected. Since I did not use any of that maintenance plan, I asked for a full refund which they agreed to. Three months later and after communicating with t... read more
Business response:
We apologize for any inconvenience you experienced, James. We strive to provide excellent service and will address your concerns with our finance team. Please contact us at (855) 804-7556 so we can work towards a resolution.
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Called them over the weekend about a Mitsubishi Eclipse and the online price was $28,246.00. I talked to Nick and got the price to 27900.00 and he was going to call me back on how we could pick it up since they were closed on Sundays. I had to call him back several hours later and was told a dealer was buying it for $600.00 more then they quoted me. Today I looked online and the price is $31,881.00 and not sold at all. They raised the price by $3635.00. Wow!
RecommendedI typically don’t spend the time to write negative reviews but this is a rare time that I think people need to know the truth about this dealership. I have been waiting 5 months for them to provide me the documentation for the 2022 GX that I purchased from them in June. I have had to chase them every single time for a renewed temp tag upon it expiring, seldom do they return your calls, in particular Aaron Forland the general manager who couldn’t run a bath let alone a car dealership, This is just not what I expected from a m... read more
Business response:
This is a unique and unusual situation that we have been able to resolve and took some time to accomplish. I am sorry for the inconvenience to you and for these delays. Our finance manager that handled your paperwork did you use a bank contract that had been recently updated, causing the bank to return the contract as invalid. By the time we got the contract back, the manager handling your closing left on FMLA, causing a further delay. When we tried to get your contract resolved, the bank increased their rates, and we co... read more
Frequently asked questions about Lexus of Dayton
How is Lexus of Dayton rated?
Lexus of Dayton has a 4.4 star rating with 1,872 reviews.
When is Lexus of Dayton open?
Lexus of Dayton is closed now. It will open at 9:00 a.m.