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3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I had delayed refinancing even though my last mortgage Company was screwing up my monthly payments with escrow, and I commend Michael Flowers for his patience as I nearly backed out at the beginning. My biggest problems were with the E-sign documents, Once I signed on, it would not allow me to update or review my material. I finally, got a tech support person to fix that, but I have PTSD from the Service and minor problems cause me to get very nervous. Everything went great after reviewing and inserting the required documen... read more
Liem has a communication problem
Liem was with us the whole way, just a smooth, easy, no stress experience. I could call anytime and people actually answered my call and were happy to talk with us. Penny Mac was outstanding…….Thank you Liem
I would like copies of all my closing documents, or anything else with my signature. I asked you if I could get $30,000 at closing, that amount was agreed to, but I only received $28,000. Also, I was promised a lower payment of $1300. The old loan was $1611 but now my payment is $1758.08. While discussing the monthly payment, I stated that I pay my own taxes, HOA fees and insurance. Are these now wrapped into the monthly payment? All my bills have been paid by me consistently over the last 10 years. What does my paymen... read more
PennyMac’s team members are awesome! Liem and Clint quickly responded and took the time to answer my questions and explain things for me. PennyMac is a great company for Veterans’s to find great rates and their portal and process make getting a mortgage as easy as it can be. Jared
The PennyMac team was super helpful and attentive when I had any questions. Would recommend to anyone looking for a quality lender
I had a great experience with Pennymac.
NO MORE TO SAY NOW
Talking to one Loan processor instead of information getting twisted between 2 different ones. I didn't even feel as though they were knowledgeable or listening which is why the process was held up. upon closing we found out how things weren't as we agreed upon or explained. but by this time rates have went up if we canceled so I guess Penny Mac won that game. I read the horrible reviews online and wish I would have listened, now I'm going to add mine to the list.
Liem Nguyen has a 4.7 star rating with 579 reviews.
Liem Nguyen is closed now. It will open on Monday at 9:00 a.m.