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Liem Nguyen
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great service
Process was very easy, everyone from start to finish was professional and made the whole process easy to understand.
We had requests for the same random documents from multiple people. We wondered if multiple documents got lost ( uploaded, downloaded, not shared, trashed, whatever) or if the left hand knew what the right hand was doing. This was our only annoying experience. It would have been better if we only submitted the entire document package once.
Beside a few clerical mistakes on our final paper work, we had a easy going experience with Penny Mac. Liem was wonderful and an awesome agent to work with. Highly recommend Liem to others looking for a mortgage!
I decided to use PennyMac for our refinancing because my wife Kris and I were extremely impressed by the servicing of PennyMac who managed our initial mortgage loan from our Builder. DR Horton transferred our initial loan to Fannie Mae and PennyMac [who serviced the loan]. We were extremely happy with the servicing experience of the initial loan, and for our new loan PennyMac staff including our Loan Officer Elizabet and Liem Nguyen, our Home loan Specialist were magnificent! Best Ever!
All of the staff were clearly over worked. It was challenging to get someone that could answer my questions at the detail I was asking. But eventually my questions got directed to the right level and all my questions were answered. I think my experience would have been much different if they weren't all so overworked with refinances.
Great company to give you home loan.
Very friendly customer service. Anytime I called a representative was able to update me quickly and was very courteous.
Easy process since I was an existing customer. Please note that Liem was an extraordinary loan officer, Communicating, following up on-time etc. My dis-satisfaction is the lack of clarity upfront that I had to pay points for the lower interest rate when the market rate was already low.
Frequently asked questions about Liem Nguyen
How is Liem Nguyen rated?
Liem Nguyen has a 4.7 star rating with 587 reviews.
When is Liem Nguyen open?
Liem Nguyen is open now. It will close at 6:00 p.m.