Life Assure Medical Alert Canada

Tracy C 

on BBB

11 months ago

Called once to inquire about about one of their products. Told them I was not interested after the hard sell pitch from their agent. Now the company is calling me all the time to try and sell their product. They use different phone numbers to disguise the company name. **** ** * ******* ******* ******** ******** ** ******** 

Seth W 

on BBB

11 months ago

Retuned unit via ****** ****on July 21 '25. Discovered my employer *****provides the same service. I have been waiting since July to be reimbursed $*****. I've had phone contact, no results to the present. I hope you are able to resolve this issue. Thanking you in advance. ****** 

Elizabeth D 

on BBB

a year ago

Life Assure... I dealt with them, told me I get a refund after I returned equipment but representative I talked to said I would get it back, called today was told was denied by manager.. Well the one I talked to should have knew if I was or not with my billing date....**** ** *** ***** ******* *** very aggressive customer service care, * ***** ****** *** ** **** ***** ** **** ********* 

Diane J 

on BBB

a year ago

I am disappointed in product. Medical alert is too big and heavy. I called Life Assure and told them that I do not want the product and would appreciate a refund. I was told to mail it back and once my tracking # advises me that it was received by them, I can then call and request a refund. The information on Website says you can return to them and I was under the impression from what I read that they would cover the mailing cost to return the unit, by giving me a return merchandise authorization label . I felt that their we... read more

Denise D 

on BBB

a year ago

We are very disappointed with this company. The initial call was **** ****** ***trying to upsell me without giving me all the details of the devices they send out. They completely mis-spelled names and email address on paper work that accompanied the device. Has to chase the device and was unable to locate it even though it had to be re sent (new device). Sent to my address which was one on file (first one got sent to parent home) not what was requested. Unit wouldn’t hold a charge and couldn’t access the call system. Called... read more

JEANNINE C 

on BBB

a year ago

I made the mistake of calling for information. She quoted me a price of $**, after telling her no that I would have to think about it suddenly the price dropped to $**, when I still said no she now dropped the price to $** and said she would send equipment right away so I wouldn't have to worry about falling, trying to pressure me to sign up. I finally said no and hung up. I have been getting continuous calls from them trying to get me to sign up, now they have new promotions and still try to pressure you as you might not re... read more

Kelly R 

on BBB

a year ago

**** ************ ******* ****** *** ******** *********** **** ***** **** ***** ***** ****. I have just told them for the sixth time not to call and yet they keep calling. I was trying to do some research on behalf of my mother and it is just call after call. * ****** *** **** ******* ****** **** **** ******** **** *********** ** ***** ******** * ***** **** ******** **** ***** ** ** *** ********* 

Hellen T 

on BBB

a year ago

I was conducting research on senior medical alert systems in Canada when I came across Life Assure. I called on November 29th, to obtain information on their medical alert products for my 82 year old mother. I spoke with Victoria who persistently pushed me to purchase the pendant product that was on promotion. I told her I was in no RUSH to purchase and was only gathering information at this time. Since my initial call on Nov. 29th, I have received 2 telephone calls from Victoria, and another from Anisha at Life Assure, but ... read more

Robert S 

on BBB

a year ago

Trying to pressure me into buying their equipment 2min into the call. Kept calling and harassing me for 3 Days to make a decision to buy/rent equipment. **** ** **** *********** ***** **** **** *** ** ***** ********* **********