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Life Assure Medical Alert Canada
- Home Medical Equipment Provider
- Winnipeg, MB
About this business
Location details
1760 Main Street, Winnipeg, MB, R2V 1Z7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
In mid May 2024 I placed a call to OAS (old age security) to enquire about a new program the government was promoting. During the long wait and terrible music to talk to an agent, someone same on the phone about a free security system for seniors so I listened and in the end agreed to try the unit. I was told there would be shipping charges as well as the cost of the equipment. I was also informed that I could return the product but again face shipping charges. When the package arrived. May 25 my wife did not want the system... read more
Business response:
We have contacted David and confirmed order and is satisfied and happy we re confirmed everything. David is satisfied with response and happy with customer service
**** ************** ******** my mom fell with no detection and laid on the floor for 90 minutes… their solution was 1 free month.. big deal… when she passed away I called to cancel the service asking for confirmation they received the hardware and that it was actually cancelled which the representative agreed to… however after not hearing from them after they received the hardware I called only to be told they don’t do that… glad I followed up…***** *** ********* **** ******* ** *******
Business response:
It takes time to process returns from customers. We do appreciate your feedback.
Contacted Life Assure for some information on Fri May 24, 2024 and spoke with one of their call center employees. The purpose of the call was to understand the device options, ask some questions and get cost. I explained this and indicated I would talk to the family member that was interested and call back if we were going to move forward. She asked if she could call me at the end of the day for an update and I said sure. She called at the end of the day, and I indicated the family member wanted to think about the options an... read more
Business response:
If you have any other questions. Please feel free to contact us. We have thousands of customer across Canada that use our services. We are sorry for your bad experience
The Life Assure pendant for my father was not working so my mother went onto the company chat line. They said someone would get back to her but nobody ever did. She called them the next day and was chatting with a representative who was trying to help her reboot the pendant. At 2pm PST the conversation was abruptly ended. My mother called back the next day and they said sorry but the phone lines are automatically cut off at 4pm Central Time. I consider this to be unacceptable and extremely poor service. The representative ha... read more
Business response:
We have contacted Esther and reviewed. Our units do not require installation and work with limited amour of instruction. Thank you for the review
**** ********* ** ** ******* ****** *** *** ********* This company calls seniors and tells them the service is "free". There is now a monthly charge on my father's credit card. I have tried contacting their customer support but have never been able to speak with a representative. **** * **** *** **** *** ****** ********* ** ******* **** *** *** ********** ***** **** **** *** ******** *** ***** *** **** **** ******* ****** ********
Business response:
We have contacted customer and resolved any issues and confirmed any confusion. ******** ** ********** *******
I returned 2 units. The first was not compatible with my phone situation. The second was as a result of dissatisfaction. Neither was ever used. I was billed for two months and of course the return postage. I was told that I just needed to keep the tracking number of the return and I would be reimbursed for everything as soon as the units were returned. Unfortunately I did not get the girls name but she was in Winnipeg. Upon calling the customer care dept this morning I was told that I could not get a refund because the units... read more
Appreciated Malaki's caring for our needs kindly. All who have worked with us have been very help and reassuring. We thank you.
Very aggressive selling techniques make me skeptical regarding the services. Was bombarded with calls after my first inquiry claiming the offer they had made was not going to be available for much longer. *************** ********* **********
Business response:
We are sorry you feel this way. Most our customers appreciate our services and our customer service. Please feel free to contact us when you are ready or need any additional information.
Extremely frustrating. Not consistent. Different messages. Complete contact for 2 x in weekend was yet to hear half way through the week so I ended up having to call them. Nothing in regards to why never called back. Felt like just wanted me off the phone inquiring about where refund was
Frequently asked questions about Life Assure Medical Alert Canada
How is Life Assure Medical Alert Canada rated?
Life Assure Medical Alert Canada has a 4.6 star rating with 3,973 reviews.
When is Life Assure Medical Alert Canada open?
Life Assure Medical Alert Canada is open now. It will close at 10:00 p.m.