Life Assure Medical Alert Canada

Pamela O 

on BBB

a year ago

**** ************** ******** my mom fell with no detection and laid on the floor for 90 minutes… their solution was 1 free month.. big deal… when she passed away I called to cancel the service asking for confirmation they received the hardware and that it was actually cancelled which the representative agreed to… however after not hearing from them after they received the hardware I called only to be told they don’t do that… glad I followed up…***** *** ********* **** ******* ** ******* 

Heather H 

on BBB

a year ago

Contacted Life Assure for some information on Fri May 24, 2024 and spoke with one of their call center employees. The purpose of the call was to understand the device options, ask some questions and get cost. I explained this and indicated I would talk to the family member that was interested and call back if we were going to move forward. She asked if she could call me at the end of the day for an update and I said sure. She called at the end of the day, and I indicated the family member wanted to think about the options an... read more

Kate L 

on BBB

2 years ago

The Life Assure pendant for my father was not working so my mother went onto the company chat line. They said someone would get back to her but nobody ever did. She called them the next day and was chatting with a representative who was trying to help her reboot the pendant. At 2pm PST the conversation was abruptly ended. My mother called back the next day and they said sorry but the phone lines are automatically cut off at 4pm Central Time. I consider this to be unacceptable and extremely poor service. The representative ha... read more

Voula D 

on BBB

2 years ago

**** ********* ** ** ******* ****** *** *** ********* This company calls seniors and tells them the service is "free". There is now a monthly charge on my father's credit card. I have tried contacting their customer support but have never been able to speak with a representative. **** * **** *** **** *** ****** ********* ** ******* **** *** *** ********** ***** **** **** *** ******** *** ***** *** **** **** ******* ****** ******** 

Phyllis I 

on BBB

2 years ago

I returned 2 units. The first was not compatible with my phone situation. The second was as a result of dissatisfaction. Neither was ever used. I was billed for two months and of course the return postage. I was told that I just needed to keep the tracking number of the return and I would be reimbursed for everything as soon as the units were returned. Unfortunately I did not get the girls name but she was in Winnipeg. Upon calling the customer care dept this morning I was told that I could not get a refund because the units... read more

Carole C 

on BBB

3 years ago

Appreciated Malaki's caring for our needs kindly. All who have worked with us have been very help and reassuring. We thank you. 

Donna L 

on BBB

3 years ago

Very aggressive selling techniques make me skeptical regarding the services. Was bombarded with calls after my first inquiry claiming the offer they had made was not going to be available for much longer. *************** ********* ********** 

Aly K 

on BBB

3 years ago

Extremely frustrating. Not consistent. Different messages. Complete contact for 2 x in weekend was yet to hear half way through the week so I ended up having to call them. Nothing in regards to why never called back. Felt like just wanted me off the phone inquiring about where refund was 

Francis D 

on BBB

4 years ago

********************************************************* Apparently, if you no longer need the device and you return the equipment to them, they process the return but they won't refund your money unless you also call them and beg them for it. If you return the device, they should simply refund your money but they have a policy where they have decided to keep your money unless you call them for it, in addition to returning the equipment. ************************************************************************************... read more