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Life Assure Medical Alert Canada
- Home Medical Equipment Provider
- Winnipeg, MB
About this business
Location details
1760 Main Street, Winnipeg, MB, R2V 1Z7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
***************************************************************** my elderly mother ordered their service & was not informed that to have fall detection was an additional charge. When I called the company to find out if it was offered to my mother, I was told that "they always offer it" yet there is no notes advising that she declined the service. I don't understand how a regular person could know about services a company offers if the company does not tell them. If we had known that the service was not standard, we could ha... read more
Business response:
We contacted the customer to re explain that fall detection is an add on to all of our units as explained on our website. Some of our customers order fall detection and others do not. That is why we have made it an additional add on. Fall Detection Capability (With Pendant) . We pride our self on our customer service and product offerings. We are truly sorry for the confusion. Please contact our customer service department at *********** if you need further assistance.
This is a horrible medical alert system . They send it out waited 3 weeks for it which they failed to tell me, When anything has to be serviced you have to send it at your own expense.It cost me 16.00 plus when you need anything to be done like your pendant to be matched to the unit nobody there knows what they are doing you get cut off and have to phone in over and over. When I kept telling them this that If you press any buttons on the unit it will cut the phone line( because it is a land line) They still told me to press ... read more
My mother has a Life Assure premium device and so far every time she has pressed the alert button whether by accident or intentionally an operator was in touch with her in less than 30 seconds. The response was great. However, the one feature that is incredibly frustrating is the GPS tracking feature. This unit equipped with GPS so that you can log in through ****** to a web page and get access to the whereabouts and location of the alert overlaid on google maps. The location is supposed to be updated every 10 minutes plus i... read more
Business response:
All mobile medical alarms rely on the cellular phone networks. For some situations based on building construction, individual distance form cellular towers etc it makes any mobile device not your best option. We are glad you evaluated and tried our mobile product . It sounds that the Classic home product would be the best product for you. Please feel free to contact our customer service department. We are here to help and see if we can't find a better solution for your individual needs.
Frequently asked questions about Life Assure Medical Alert Canada
How is Life Assure Medical Alert Canada rated?
Life Assure Medical Alert Canada has a 4.6 star rating with 3,899 reviews.
When is Life Assure Medical Alert Canada open?
Life Assure Medical Alert Canada is open now. It will close at 10:00 p.m.