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Lighthouse Self Storage
- Self Storage
- Oceanside, CA
About this business
Location details
2121 Oceanside Blvd, Oceanside, CA, 92054, Oceanside, CA, 92054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 2:00 p.m. |
This is one of the cleanest & most professional storage facilities I have encountered! After shopping around to choose a storage facility, I had to go with Oceanside Storage. Alfonso is one of the best people I have met & does an exemplary job with everything there. What a pleasure it was to see how well-maintained the property was & how the staff genuinely cared about meeting customer needs. I would absolutely recommend this storage facility & continue to bring my business there!
Thieves took my radio with camera screen and 2500.00 in goods from my 2021 rv at this place I pay 200.00 a month. Transients in Oceanside are a major issue, not homeless, but these crooks are a major issue. The property has camera's but BE AWARE, look elsewhere.
Business response:
Hello Clifford, Thank you for taking the time to rate your experience. We'd like to hear more about your experience and how we can improve. Please send your best contact number to info@lighthousestorage.com and a manager will reach out to you shortly.
extremely disappointed with light house. I spent a long time on the phone with a man named Christian who I was told was the manager. I was promised a specific price for a unit and when it came time to pay the next day, I was told that the price he quoted was impossible and they would not rent the space to me for that price. I asked them to contact the original manager i spoke to and they told me no. I don't know if they were just trying the old bait and switch, or just bad communication. either way, bad business practice.
Business response:
Hi Moneir, Thanks for taking the time to write a review. I'm so sorry to hear about this pricing situation. Please know that I will be passing your comments on to our ops team. We want to make sure your voice is heard as we continue to improve, and hope you won't hesitate to reach out if there's anything we can do to make this better. All the Best, The Lighthouse Self Storage Team
I'll start this review by saying this place lacks customer service. I have kept a motorhome here for approximately seven years out of necessity. I recently discovered that the fence behind my rig was crashed into and heavily damaged by a vehicle. The metal fence and stone pillar is now leaning towards my rig. The storage facilities solution was to brace it with, with wood shoring. That in itself is a least preventing it from falling over. What I'm upset about is that i was not notified. When I questioned why no notificatio... read more
Business response:
Hi Joe, Thanks for taking the time to write a review. I'm so sorry to hear that you weren't informed about the circumstance. Please know that I will be passing your comments on to our ops team. We want to make sure your voice is heard as we continue to improve, and hope you won't hesitate to reach out if there's anything we can do to make this better. If you would like us to call you and further discuss this issue, please email info@lighthousestorage.com All the Best, The Lighthouse Self Storage Team
I am issuing a specific complaint in reference to an incident occurring on 3/23/2020 at the Oceanside location of Lighthouse self-storage. Due to an incident with employee or assistant manager (she identified herself as both) I pulled my business form this facility. When I notified the employee that her behavior was inappropriate and I would be reporting her to her corporate office she then offered an eviction in a bizarre circumstance I will describe in detail. I have been a tenant at Oceanside location of Lighthouse Self... read more
Business response:
Hi Joseph, thank you for bringing this matter to our attention. I would like to connect you with a manager who can better assist you with this matter. Can you please send your best contact number to info@lighthousestorage.com and we'll reach out to you shortly? Thank you.
Avoid this place! Long term renter. Two different units I rented flooded multiple times when it rained. They did not let me know when it happened and had that "too bad, so sad" attitude. The last time was in December. manager Isaiah assured me district manager James would provide some type of compensation given the water damage and items lost. Have yet to hear back and I'm looking into the next steps. Dishonest, unethical and unprofessional. Comments about the rate increases are true! Rent almost doubled over a period ... read more
Business response:
Hi, We're sorry to hear about your troubles and would like to find a resolution to this issue. If you call our customer hotline (888) 926-8145 we'd be more than happy to speak with you on the situation.
They are constantly raising the rates. Every time I start to get settled in on what I am paying then another email telling me my rate will be going up another $10. The best part is the email says as a valued customer you will be paying less then new customers but when I checked rates online they are $20 less per month then my new rate. Will be ditching this place very soon. I believe they were bought out and since then this is my 3rd or 4th rent increase. Plus the bathroom door is always locked when I go in there. I do... read more
Business response:
Thank you for your feedback. Please know that we follow industry standard practices in applying rent increases and have actually found that we are often more lenient than many other facilities in the area, although yes, increases are sometimes necessary due to our own increased operating costs. Rest assured, tenants should not receive a rent increase more than once per year and we work hard to keep those increases reasonable. If you have any other question, comments, or concerns we are always happy to assist in that matter ... read more
We went to the storage location and was impressed with the appearance, very clean and well kept. We reserved a spot for our RV prior to getting the coach, when we went to facility with the coach (three days later) we went with an online offer showing senior discounts, an introductory offer of $1 for the first month and a free month. We were told that they no longer offer Senior discounts and that we needed to show this offer at the time we secured the space. Then we were told that we got the last space available and the... read more
Business response:
Thank you for your comment. We regret the mistake concerning the senior discount. That was a recent change in policy and we had not updated our website information to reflect it. We have done so now. The miscommunication about the status of discounts applied to the last unit type in an inventory is also our fault. Again, we have worked to remedy this by additional training of our staff. Thank you again for your fair and informative comments.
This place is infested with rats! Rat piss all over my stuff, rat poop inside my boxes. Last time i went there i saw a dead rat on the aisle! I took photos, and uploaded them for you people to see.
Business response:
Hello M M, We're surprised of your experience as this is the first complaint of a rodent issue. We appreciate all tenant feedback and value all of our customers. Our goal is to exceed all of our customers storage expectations in every facet from the first time we meet to the day we unfortunately say goodbye. We strive to maintain a clean, safe and secure facility with competitive rates. Because there are instances that are uncontrollable, we offer all of our customers a SecureLease enhancement which offers up to $2,500 for... read more
Frequently asked questions about Lighthouse Self Storage
How is Lighthouse Self Storage rated?
Lighthouse Self Storage has a 4.7 star rating with 434 reviews.
When is Lighthouse Self Storage open?
Lighthouse Self Storage is open now. It will close at 6:00 p.m.