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Lighthouse Self Storage
- Self Storage
- Oceanside, CA
About this business
Location details
2121 Oceanside Blvd, Oceanside, CA, 92054, Oceanside, CA, 92054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 2:00 p.m. |
I am issuing a specific complaint in reference to an incident occurring on 3/23/2020 at the Oceanside location of Lighthouse self-storage. Due to an incident with employee or assistant manager (she identified herself as both) I pulled my business form this facility. When I notified the employee that her behavior was inappropriate and I would be reporting her to her corporate office she then offered an eviction in a bizarre circumstance I will describe in detail. I have been a tenant at Oceanside location of Lighthouse Self... read more
Business response:
Hi Joseph, thank you for bringing this matter to our attention. I would like to connect you with a manager who can better assist you with this matter. Can you please send your best contact number to info@lighthousestorage.com and we'll reach out to you shortly? Thank you.
Avoid this place! Long term renter. Two different units I rented flooded multiple times when it rained. They did not let me know when it happened and had that "too bad, so sad" attitude. The last time was in December. manager Isaiah assured me district manager James would provide some type of compensation given the water damage and items lost. Have yet to hear back and I'm looking into the next steps. Dishonest, unethical and unprofessional. Comments about the rate increases are true! Rent almost doubled over a period ... read more
Business response:
Hi, We're sorry to hear about your troubles and would like to find a resolution to this issue. If you call our customer hotline (888) 926-8145 we'd be more than happy to speak with you on the situation.
They are constantly raising the rates. Every time I start to get settled in on what I am paying then another email telling me my rate will be going up another $10. The best part is the email says as a valued customer you will be paying less then new customers but when I checked rates online they are $20 less per month then my new rate. Will be ditching this place very soon. I believe they were bought out and since then this is my 3rd or 4th rent increase. Plus the bathroom door is always locked when I go in there. I do... read more
Business response:
Thank you for your feedback. Please know that we follow industry standard practices in applying rent increases and have actually found that we are often more lenient than many other facilities in the area, although yes, increases are sometimes necessary due to our own increased operating costs. Rest assured, tenants should not receive a rent increase more than once per year and we work hard to keep those increases reasonable. If you have any other question, comments, or concerns we are always happy to assist in that matter ... read more
We went to the storage location and was impressed with the appearance, very clean and well kept. We reserved a spot for our RV prior to getting the coach, when we went to facility with the coach (three days later) we went with an online offer showing senior discounts, an introductory offer of $1 for the first month and a free month. We were told that they no longer offer Senior discounts and that we needed to show this offer at the time we secured the space. Then we were told that we got the last space available and the... read more
Business response:
Thank you for your comment. We regret the mistake concerning the senior discount. That was a recent change in policy and we had not updated our website information to reflect it. We have done so now. The miscommunication about the status of discounts applied to the last unit type in an inventory is also our fault. Again, we have worked to remedy this by additional training of our staff. Thank you again for your fair and informative comments.
This place is infested with rats! Rat piss all over my stuff, rat poop inside my boxes. Last time i went there i saw a dead rat on the aisle! I took photos, and uploaded them for you people to see.
Business response:
Hello M M, We're surprised of your experience as this is the first complaint of a rodent issue. We appreciate all tenant feedback and value all of our customers. Our goal is to exceed all of our customers storage expectations in every facet from the first time we meet to the day we unfortunately say goodbye. We strive to maintain a clean, safe and secure facility with competitive rates. Because there are instances that are uncontrollable, we offer all of our customers a SecureLease enhancement which offers up to $2,500 for... read more
Frequently asked questions about Lighthouse Self Storage
How is Lighthouse Self Storage rated?
Lighthouse Self Storage has a 4.8 star rating with 454 reviews.
When is Lighthouse Self Storage open?
Lighthouse Self Storage is closed now. It will open tomorrow at 9:00 a.m.