This profile has been claimed by the business owner or representative.
Lone Star Living
- Assisted Living Facilities
- houston, TX
About this business
Location details
10680 Westbrae Pkwy, houston, TX, 77031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My sister and I visited Westbrae Court as a potential new home for our mother. We are on a strict budget, and for what mom can afford our expectations were low. We were completely surprised. After visiting other properties we brought Mom to visit Westbrae. In addition to the lovely people who work there and all the included amenities, this community felt like a home rather than a giant apartment complex. Mom agreed. We all feel like she is getting very high value for her money. Westbrae has a main building with the dining ro... read more
beautiful grounds, meal on visit, looks very nice
Excellent facility;no pool;great personnell --special @1495
Smaller one off in neighborhood. Same company as Tarrytowne. Best prices and large apartments. Twenty minutes from home. Harder to get to shopping and doctors. Near 59 and Beltway.
I don't like it here. I pay[amount removed] for a studio with no kitchen. The food is unbeatable. I got food poisoning a month ago. I will not recommend this place. The food is terrible here. I have to add frozen dinners to my grocery haul
The staff is friendly; don't participate in activities, not varied enough; dining-servers are friendly and helpful, several options for food, but serving times are too early. For me it's okay but if the client wants a pool then this is not the place. The salon is on the second floor but the elevator doesn't work so for me in a wheelchair I can't use that service. I'm not sure about the transportation service because it's limited for the area and most of my trips are either out of the area or on the wrong day.
One thing I'll let you know, we were originally told that either once a week or maybe month, someone would come in for an inspection & sweep the floors, that's NEVER happened, I know people get busy but to never follow up on something you said you'd do isn't good business.
Staff is great and consistent. Facility is nice and well kept. On site personal care services are lacking severely, they're not associated with Lone Star Living (Tarry Towne Estates) but they are virtually impossible to communicate with.
I wouldn't recommend them. They lie about a 2 year rent freeze they don't put it the contract when you sign. The contract is only available online which makes it difficult for the senior citizens to access. They threaten you with rent increase when residents talk to each other about their rates. The transportation bus is broken down more than it works so don't rely on them transporting you anywhere.
Business response:
I want to respond to this review in all fairness. It is unfortunate that your mother makes unrealistic demands on a regular basis and threatens to write false reviews on this platform. We have two vehicles that are always operational to provide our residence to appointments. On numerous occasions, when your family member refused to fill out a transportation slip, our managers took their personal vehicles to accommodate her appointment that she insisted on going to. It seems that you tried to discredit our community on false ... read more
Frequently asked questions about Lone Star Living
How is Lone Star Living rated?
Lone Star Living has a 4.4 star rating with 139 reviews.
When is Lone Star Living open?
Lone Star Living is open now. It will close at 6:00 p.m.