This profile has been claimed by the business owner or representative.
LOOK Dine-In Cinemas
- Movie Theater
- Arlington, TX
About this business
Location details
5727 W Interstate 20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:30 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 10:30 p.m. | |
| Sat | 12:00 p.m. to 10:30 p.m. | |
| Sun | 12:00 p.m. to 10:00 p.m. |
The seats are comfy enough and the food is good but the management is terrible and the employees seem to never know what to do if anything goes wrong, they just say let me ask my manager then come back with "there's nothing we can do, I'm really sorry." The employees are sweet but the manager gets super defensive and seems immature.
Business response:
Thank you for sharing your feedback. We're glad to hear you find the seats comfortable and enjoy the food. However, we’re concerned about your experience with our management and staff. We strive to provide excellent service, and it’s clear we missed the mark during your visit. Your comments regarding the handling of issues and the response from management are being taken seriously. We will address these concerns with our team to ensure a more positive experience moving forward. If there’s anything specific you’d like to di... read more
Disappointed I went yesterday at 7pm to see Bad Boys at South Arlington location. I ordered Lg popcorn and Coke both$6, I left it open cause we might order more. Well Lady never came back to close my tab and when I was trying to find someone only person I found was cleaning guy. He said they already closed me out but I was wanting my receipt. They charged me 19.25. I did not walk out on my tab so shouldnt of been charged 50% for tip.
Business response:
We sincerely apologize for the inconvenience you experienced during your recent visit to our South Arlington location. We understand your frustration regarding the incorrect charges and the difficulty in obtaining your receipt. Please contact us at guest.services@lookcinemas.com so we can resolve this issue promptly.
DO NOT go here!! The food is absolutely disgusting and cold! They charge you too much for watered down drinks!! The theatre smells like mildew! They auto charge you a tip! I really need to call corporate about this ungodly smell!
Business response:
Hi Alesha! We're sorry to hear about your disappointing experience. Providing a comfortable and enjoyable experience for our patrons is our top priority, and it appears we fell short during your visit. Your feedback about the food, drinks, and the theater environment is concerning. We take these matters seriously, and we'll address them with our team to ensure these issues are resolved. Our goal is to provide delicious food and drinks in a pleasant atmosphere. Please accept our apologies for any inconvenience you experienc... read more
I took my young children to see Teenage Mutant Ninja Turtles (rated PG). Apparently they thought it was a good idea to play a preview of The Nun 2 (rated R) during this PG movie. Kids are terrified and not sleeping. Thanks for that.
Business response:
Hello Maegan! Thank you for bringing this to our attention our content team has since updated the trailers, and this is no longer occurring. We apologize for the error during your recent visit and any inconveniences. Thank you for your review and feedback.
Movie was fine and place seemed nice enough. I know movie theater food is expensive anyways but kinda shocked still. All we got were 1 order of nachos and 1 drink. My card got hit for $29. I shit you not, there were about 15 chips on the tray and not exactly a lot of toppings. Insane. I think I was overcharged or they put their own tip on or something. I just don't know how that adds up. Full disclosure...I did not really pay attention to the prices, but $29 for what I got was insane. I can't imagine nachos ar... read more
Business response:
We appreciate your feedback and apologize if your recent experience with the pricing left you feeling surprised. We understand that movie theater food can sometimes be on the higher side, but your concern about the cost is duly noted. If you have any specific concerns about the charges on your bill or if you believe there might have been a mistake, we encourage you to reach out to our customer service team at guest.services@lookcinemas.com. Your feedback helps us improve our services and ensure that all of our patrons have a... read more
Let me preface that we are discussing the food quality of this theater. Seating, cleanliness were all good. I got the three dip and chips my wife got the loaded French fries. HORRIBLE. Nothing redeeming about cold fries, nasty flavor chips and all three dips were terrible. Movie, seats, service couldn't help with the one star review.
Business response:
We're sorry to hear about your disappointing experience with the food quality during your visit to our theater. Your feedback regarding the three dip and chips, as well as the loaded French fries, is duly noted. We apologize that the food did not meet your expectations, and we understand that this greatly impacted your overall experience. We value your feedback and take it seriously as we continuously work to improve our offerings and ensure a better dining experience for our customers. Your comments will be shared with our... read more
I was appalled to bite into a jalapeño piece at the bottom of my bowl of popcorn. They obviously had not washed the bowl between uses. The manager did nothing to help. I will never return. If it would allow, there would be 0 stars.
Business response:
Hello Barbara! We are deeply sorry to hear about your disappointing experience during your recent visit to our theater. We sincerely apologize for the presence of a jalapeño piece in your bowl of popcorn, which should not have been there. This is not the level of quality we strive to maintain, and we understand your frustration. We would like to assure you that we are committed to delivering the highest quality service and ensuring a pleasant and enjoyable experience for all our guests. Please do not hesitate to contact me a... read more
Customer service was remarkable nice. The online web order is designed to charge 20 percent. I followed the directions and did not close the page because it said it would charge 20 percent. When I went to close out check the web page has closed itself and I was charged. Just be warned. Seating was not best and the sound quality is poor compared to other theaters. The theater has an odor, like a homeless encampment, but you will get accustomed to it after a few minutes. I will chose to drive farther for a better experience fo... read more
Business response:
Hi Stephen! Thank you for the feedback on our customer service. We apologize for any issues you experienced with the online web order and the theater environment. We appreciate your input and will use it to improve our processes and facilities. Your comfort and enjoyment are important to us, and we apologize for any inconvenience caused by these shortcomings. We continuously strive to improve our facilities and technology to provide the best possible movie-watching experience for our valued customers. We value your feedback... read more
They were friendly and clean , but they charge it undisclosed charges as a gratuity tip for inflation cos, not cool! Not sure why all the extra charges . They bought the building from Movie Tavern during civi. Whom now does $5 Tuesday movies help our struggling society to be able to see movies and enjoy family time with their families and does not charge extra gratuity charges or under cover or hidden extra charges . I don't think Look movie has the same intention on helping our societies spend family time together. They are... read more
Business response:
Thank you for sharing your feedback about your experience at our theater. We apologize for any confusion or dissatisfaction. We strive to be transparent about our pricing as it is currently listed on our One Dine platform as you open the site. We apologize if this was not clearly communicated with you, and we will review our policies to ensure clarity for our customers. If you have any further concerns or suggestions, please don't hesitate to reach out to us. We are committed to providing a positive and enjoyable movie-watch... read more
Frequently asked questions about LOOK Dine-In Cinemas
How is LOOK Dine-In Cinemas rated?
LOOK Dine-In Cinemas has a 4.2 star rating with 1,254 reviews.
When is LOOK Dine-In Cinemas open?
LOOK Dine-In Cinemas is open now. It will close at 10:00 p.m.