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Louisiana Eye & Laser
- Doctors
- Alexandria, LA
About this business
Location details
231 Windermere Blvd, Alexandria, LA, 71303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedExplain things to you where you can understand.
Business response:
Thank you so much for the wonderful feedback!
I hope no one in this waiting room has a contagion! Standing room only for a 10 am appt and there are 50 chairs.
Business response:
Hi Roxane, we apologize that there wasn't a seat for you! We hope the rest of your experience was stellar. Thank you
Showed up for a 2:20 PM appointment, and by 4:45, we had still not seen a doctor. Had to leave. They really should schedule their time better.
Business response:
Sheila, thank you for sharing your experience. We apologize for the long wait.
Public Service Announcement Today I had a 3pm eye appointment at Louisiana Eye & Laser in Pineville. Being that I hate to make anyone have to wait on me I left work at 2:30 to be there on time or even early, and I checked in prior to 3pm. At 5:04 pm after having words with the front reception desk I finally saw the Optometrist. NEVER again will I wait more than 1 hour to see ANYONE. My time is valuable too and I’m sick of doctors and other places/services pissing it off. I left the closed office at 5:18pm. After waiting f... read more
Business response:
Hi Julie, you are correct: your time is very valuable. We apologize for the extended delay and do want to assure you we are working on correcting that at all of our practices without compromising patient care. Please contact medwards@laeyeandlaser.com to speak further about your experience. Your comments have been sent to upper management as well. Thank you for sharing.
Recommendedappt was at 2:20 pm. got there at 1:25 since a new patient. did not see the dr till 4:15.
Business response:
Hey Aleshia, we do apologize for the long wait time. We are working on our processes internally to decrease that for all of our patients. Thank you for letting us know about your experience.
Wait time is ridiculous. If it was a free service I would mind waiting hours. But when you have insurance & paying for service you shouldn’t have to wait like your at a welfare office. They need to stop making so many appointments for the same time. When I’m having to take vacation to go there I’m not a fan of waisted time. So take y’all’s IPads y’all run around with & work out the scheduling of appointments better. I do have to say the staff was very friendly.
Business response:
Hi Angela, we do apologize for the extended wait you experienced today. We appreciate the compliment about the staff. Please be assured we are working on processes internally to make those wait times less for all of our patients without sacrificing any level of care. Thank you for taking the time to leave your comments!
RecommendedI waited 4&1/2 hours to see M Redmon
Business response:
HI Judy, thank you for your patience! We appreciate you taking the time to recommend us to others!
I was very upset as I had a appointment at 1:30 and at 4:30 I got out of there there is no reason to take that long I got back to see the doctor and within :30 minutes after I got to see the doctor I was out of there so all the time was set in they are waiting I waited in waiting very very upset if I had needed my eyes examined I woulda walked out of there
Business response:
Ms Bradley, I am sorry that your experience wasn't awesome, and we appreciate your feedback. The information that you shared with us will be used to improve patient experience in the future. We are aware that some of our patients have recently experienced wait times beyond the normal, and we are working on improving the process from every area of our practice.
I had a 9 am appointment. Did not get through until after 1 pm. Totally ridiculous!!!
Business response:
Hi Harvey, we apologize for the long wait time. We are working internally on our processes to find a way to still provide the best customer service to all of our patients and decrease wait time. We appreciate your patience!
Frequently asked questions about Louisiana Eye & Laser
How is Louisiana Eye & Laser rated?
Louisiana Eye & Laser has a 4.5 star rating with 2,677 reviews.
When is Louisiana Eye & Laser open?
Louisiana Eye & Laser is closed now. It will open tomorrow at 8:00 a.m.