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Lumberton Kia
- Car Dealers
- Lumberton, NC
About this business
Location details
5035 Dawn Dr, Lumberton, NC, 28360, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Recommended
I am almost 100% sure they put a used motor in my 2013 optima when the motor seized up 4 years ago. Was told the oil had not been changed in 30,000 miles and there hasn’t even been that many miles put on the car in that time. An outside mechanic said he had never seen that much sludge in an Intake of any care in his life! Now they want me to pay 6,000$ to replace the motor!
Business response:
We are sorry to hear about the serious issues you have experienced with your vehicle. We understand how concerning and frustrating this situation must be, especially given the information from your outside mechanic. Please contact me so we can review the details of your case and work toward addressing your concerns. Hugh Hawkins, General Manager (910)739-2405 Hhawkins@kiaoflumberton.com
Had a recall on my 2016 Kia soul . Took it up there on June 29. Paid for it to be diagnosed . They diagnosed it and so I took it to two mechanics and they told me it was wrong diagnosis. That what was wrong was a recall problem. My mechanic talked to them and sent me back. CHRIS in service was very rude to me and they tried to tell me it was factory maintenance. I left and called customer service and she told me that was the same thing as a recall and that recall had been in place since 2019. Three men where chris was at cou... read more
Business response:
We understand how upset this situation has been, and we’re sorry for the frustration it has caused. After reviewing the details, the vehicle does not appear to fall under an active campaign. While we regret that this has led to disappointment, we did provide a full diagnostic service and fee at the time of your visit. We appreciate your feedback and will use it to help us improve moving forward. Hugh Hawkins, General Manager (910)739-2405 hhawkins@kiaoflumberton.com
Went to buy a used vehicle there today and let me walk over a difference of $400. Plus they were going to charge me $1,000 extra because I wouldn't finance with them, which was non- negotiable. I also see that people's comments from their posts cannot be viewed. Obviously they don't want others to read about their poor experience with this dealer.
Business response:
We are sorry to hear about your recent experience. We understand how pricing and financing can impact the buying process, and it is never our intention to make customers feel pressured or unheard. Your feedback is important and will be reviewed internally. Hugh Hawkins, General Manager (910)739-2405 hhawkins@kiaoflumberton.com
RecommendedThey don't stand behind their used cars. Not even 2 weeks after buying a car with 70k miles, the engine started messing up. I was told it wasn't their problem.
Sales lemons and doesn’t stand by their cars
Worse place to get a car from. Trust me !!!! Wouldn’t recommend this place if this was the last place to get a ride 😡
Don’t do business here. I repeat. Do not do business here. Terrible quality of cars.
BEWARE: I'm from Wilmington, NC. On 1/24/2023 I travelled to the place and traded my 2020 KIA Soul for 2018 RAM Promaster City. Salesperson Jennifer ( (learned she's not with you anymore?) assisted me with the transaction. At the time she called my insurance agent in Wilmington and I've got cancelled my insurance for KIa Soul and I've got new one for the RAM Promaster. At the end she just unscrewed the license plate from KIA Soul and put it on the RAM Promaster. I asked her twice if that's right because from my previous exp... read more