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Lumberton Kia
- Car Dealers
- Lumberton, NC
About this business
Location details
5035 Dawn Dr, Lumberton, NC, 28360, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
The service department made me wait 2 hours to check fluids and do an oil change. I asked to have my tires rotated. They failed to do their job. I live in Hope Mills and it’s a 30 minute drive. I guess I’ll find someone else to service my vehicle next time.
KIA itself is an awesome choice of automobile but that’s about it! The parts department and service department are as unprofessional as they come in lumberton!! They did actually admit their screw up…..had no choice but that was after 3 visits which all should have been taken care of the first time!!
Well when I went it was to simply be a co signer after my friend got the car and paperwork printed out. As I was signing I noticed I was the owner. I asked about it. It was supposed to get fixed. Now it never has, not only did it ruin my credit I’m an owner of a Kia I NEVER WANTED. Lumberton Kia Lumberton KIA
Update 4/5/23 I ended up selling the telluride and called the dealership 5-6 times within 2.5 weeks and no one will return my call. They tell me to ask for Reggie but he doesn’t pick up or call back. I’ve sent email to the gm so we will see how that goes. I will just get my attorney involved since the lack of ownership from this dealership is horrible.
Recommendedthey sold a used car with an extended warranty to my sister, a local Lumberton school teacher. They failed to update the firmware, her engine frozen up and now will not honor Kia's power training warranty or the extended warranty they sold her. SHAME on the General Manager claiming its not their problem Anyone else get shafted? Love to chat with you!
If I could give this dealership a negative amount of stars, I would. Never have I ever dealt with such a lack of customer service. My husband and I bought our vehicle from here over 2 months ago and are still dealing with this place. First it was because we were waiting on a payment that was used to hold a vehicle to be refunded, which took over a week and numerous phone call reminders for them to even process, and now it’s because we submitted a cancellation form to cancel our gap insurance and car service plan on the 5th o... read more
After speaking with Alexis at lumberton Kia July 11 to confirm the car I was looking at on the website was still available she confirmed. I spoke with Alexis July 12th an hour before I drove from Fayetteville to lumberton (with these outrageously high gas prices) for the young man to tell me they are no longer able to sell the car (WTF) so basically I was tricked to come to the dealership so they could try to sell me something else I had no interest in… Not Today Lumberton Kia owes me some gas money.
Hello, I need help. I have a serious problem with the purchase I made of two F450 Trucks that until today have not transferred to my name Helington Mendes de Araujo, I need the Tags to have a weight of 14000 lb. I have already contacted the seller several times, but he does not know when the transfer process to Florida will be completed, because he said that it is not his sector, he said that he does not know when this can end, very sad to hear this from seller. I have already contacted the seller several times, I have a... read more
Had my car towed to them on Saturday March 12, 2022. Was told on Monday March 14 that a engine was ordered and would be replaced for my car, that it should take two weeks possibly three but if it would be that they would call me and let me know. Well its April the 8th they are still waiting on parts ss of today. I was told they dont know when they will come in. That it could be days, weeks, or a month and that there were about eight or nine other people that are in the same position as myself. I had to find this out by calli... read more