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Luxury Heating Company
- Heating & Air Conditioning/HVAC
- Elyria, OH
About this business
Location details
5327 Ford Rd., Elyria, OH, 44035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedI really appreciate the staff of Luxury Heating. They are always polite and very helpful. I especially like their proactive A/C Spring Maintenance program. I sign up for in the fall then in the spring Luxury Heating contacts me to schedule our Spring A/C check up.
Business response:
Sue, thank you for taking the time to share your review and for choosing us as your HVAC contractor. We're so glad to have you apart of our maintenance program. See you next fall!
The representative today was Andrew. He was professional, polished, and polite. For his age I was very impressed and would recommend him to anyone who is fortunate enough to be serviced by him. The quality of service by Luxury continues to be out standing.
Business response:
Rick, thank you for the awesome feedback on Andrew and the service he performed. It's always great to hear how our team is representing Luxury Heating, directly from our customers. We truly appreciate your recommendation and will be sure to share your kind words with Andrew.
From the moment I called to the time the technician left, I was thoroughly impressed with Luxury Heating Company. The office staff, Lindsay, was very personable and helpful. The communication throughout was outstanding. The technician, John, was terrific. He was very thorough in explaining what needed to be done and following through on the repair. I highly recommend Luxury Heating Company!
Business response:
Mike, thank you for sharing your experience with our office staff and technicians. We pride ourselves on the team we've formed and are so glad they were able to address your issue and get your system up and running. Thank you for the opportunity to service your home, we appreciate your business.
I appreciate the reminders by text and the call from Andrew when he was on the way. Excellent representative of the company. He explained an issue with the thermostat and took pictures of the status of the AC unit. That was a first, and impressive. I have always been more than satisfied with Luxury.
Business response:
Thank you, Margaret, for your review and recommendation. Your feedback on Andrew and our services are very much appreciated. Thanks again!
The servicemen have always been great. received call each time to let me know they are on the way. we are on the service program and have both our heating and cooling serviced. Thanks to everyone at Luxury Heating and Cooling!!!!
Business response:
We appreciate your review and recommendation, Sandy. Thanks for being an awesome customer and choosing us to service your equipment!
Andrew was the tech dispatched to finish our install. He called 45 minutes prior to notify me of his anticipated arrival time. He was professional, personable and knowledgeable. He explained things clearly and welcomed any questions. The entire scheduling process leading up to this service call was great! I even received a text msg reminder the day before (not all businesses do this, but I appreciate those who do). Finally, being someone who values and promotes a great customer experience in my workplace, I also liked be... read more
Business response:
Erik, thanks for the awesome review of our company to help us know we're on the right track. It's great to hear your experience with Andrew, and that he was both courteous and professional; we expect nothing less. At Luxury Heating, we're always looking for ways to improve and I'm so glad to hear your positive feedback on our newer appointment reminder schedule. We love the feature for our customers! Thanks again, your review is truly appreciated.
Outstanding! Professional, courteous, reasonable cost and know what they are doing.
Business response:
Daiva, thanks for your recommendation and review! I'm so glad to hear you your positive experience with our company and service technician. Thanks again for giving us a chance to earn your business. Stay comfortable!
Service Technicians are outstanding in there knowledge of products, service is preformed with the highest professional skill.in addition technician customer service and courtesy are very much appreciated.
Business response:
Thank you, Mr. Janesz, for the awesome review. We appreciate your recommendation and are humbled by your kind words. You're feedback truly helps us know we are on the right path. We are grateful for customers like you and are proud to have earned your business.
On time. , clean , professional, and very thorough. Documentation provided quickly and very detailed. I would use no one else !!
Business response:
Thank you so much for your recommendation! It's great to hear our team is providing the quality service we expect them to. We appreciate your feedback and truly value your business.
Frequently asked questions about Luxury Heating Company
How is Luxury Heating Company rated?
Luxury Heating Company has a 5 star rating with 1,507 reviews.
When is Luxury Heating Company open?
Luxury Heating Company is closed now. It will open at 8:00 a.m.