Madison Reed Hair Color Bar Oak Brook

Seema T. 

on Yelp

a year ago

6/2/25 Can't get a hold of anyone live to answer my questions, the AI lady is useless. Still made an appointment for a root color. So far, not impressed with Madison Reed customer service, let's see how my first color works out. Always hesitant to use a service when it's this difficult to get a live customer service rep. 6/3/25 Hello Madison Reed Business Manager As you stated you were not able to find account. My email ID registered on the MR app is Seema41@yahoo.com Here are the details for my appointment on June 5t... read more

Rose O. 

on Yelp

a year ago

This place just wasn't for me. Reminded me of a beauty school you go to for a discount. My hair came out a little darker than I wanted but no biggie. The blow dry was basic indeed. If you have curly hair don't expect much. I feel like I went in with health hair and left with dry ends looking split. Considering I had a cut 4 weeks prior my ends should not have looked like that, so I don't know if the blow dry did it. Was trying to save money since my grays come in often I thought the membership may work. So glad I opted to tr... read more

Trudy G. 

on Yelp

a year ago

Hate having to make and/or cancel appts via website only. Didn't like the way the color came out. 

Mary C. 

on Yelp

a year ago

Not a good experience. The color they or doesn't cover grays not sure what the point of paying so much to get color and it doesn't even work. 

Yesenia G. 

on Yelp

a year ago

I am a member so I've visited this color bar numerous times. It's near my home so it's convenient but their customer service is terrible. I booked my appointment via the app for 9:15am. I walk up to the salon at 9 and the door was locked. Ok fine, I'm 15 minutes early so I decided to wait. But I noticed their hours on the door say they open at 10am so I texted the salon and asked if that was accurate. At 9:15 I try to open the door again and it is still locked and there is no one at the front desk. They had not responded to ... read more

P K. 

on Yelp

2 years ago

i'm very disappointed by the horrible customer service. while washing hair, they are so harsh on the scalp, and should rather be gentle. Also they do not care to clean the white cream they put over the overhead and I did all the cleaning myself. Also, post wash, they wrapped my hair in a small toilet towel which quickly got soaked in my trenched hair. i needed another towel to dab the water dripping from my hair, but not a single staff member was around, as they were all in the staff room. I had to go knock the staff room... read more

Rosie A. 

on Yelp

2 years ago

I had my appointment today, and usually everyone there is very friendly, but today was not the case. My stylist looked like she was in a bad mood. She started my application without putting protective cream around the perimeter of my hair, and also did not offer me a drink. At first I thought that she had forgot about putting it, as I waited patiently, but nope! I had to remind her. Did not comeback to check up on me, after the 45 min my alarm went off, and again.. I had to remind her that I was ready to get rinsed. Not a gr... read more

Michelle J. 

on Yelp

2 years ago

First bit of advice is blondes beware! I actually went to the Oakbrook Madison Reed for the first time right before Christmas (Dec 2023). I have thought about leaving a review for a long time but always decide not to, but I have been dealing with bad color for 5 months now and I'm so unhappy. I wanted to get my roots done so I could extend the time between my visits to my regular stylist. I wholeheartedly regret this decision. I assumed the girl knew what she was doing but when I finally saw my hair for the first time ... read more

Kyra W. 

on Yelp

2 years ago

Overall a horrible experience! The staff were so rude and so mean to my daughter. I took my daughter there then got mad because she wasn't over 18. The website never said she had to be over 18! My daughter was super excited to get her hair done and was let down. Never go there!!!!