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Madison Reed Hair Color Bar Oak Brook
- Hair Salons
- Oak Brook, IL
About this business
Location details
1816 Oakbrook Center, Oak Brook, IL, 60523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Good when it first opened and it's been downhill ever since. Not generally a complainer, buy once you become s member, the major perk is frustration. After 2 years, it's time to move on.
Business response:
Hi Marianne, thank you for taking the time to send us this feedback. We would like to apologize that you are having less than stellar experiences and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
Update: I got my money refunded which is a very nice move and we're square, but I'm still going to pocket that refund and not return.
Business response:
Hi Kelly, thank you for taking the time to send us this feedback. We would like to apologize for the color experience you had at the Hair Color Bar, and for the delays in your service time. We want to make this right. Our team will be reaching out to you shortly to assist.
I went for roots and highlights they ruined my hair. Put foils up to my roots and left chemicals on for over 2 hours as the girl kept taking care of checking in and taking payment for customers. My blonde highlighted hair came bright yellow and after the toner charcoal gray. Now I am stuck with breakage and dull awful hair until I wait to get somewhat conditioned before I can do anything to RE color. Stay away these are not trained colorists and you will never get the same person twice. A lot of money to spend for a disa... read more
Business response:
Hi Lisa, we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Color fades really orange /warm and leaves the hair dry and brittle over time! This is a glorified box color!! I have been doing the MR color for a year now and my hair has never felt this bad! I did some research and talked to a lot of people that tried this color. The first few times are great but just like any drugstore products they leave a film over the hair and in time it eats away at the cuticle and drys your hair and damages it! I'd rather pay the money and use botanical/ organic color than ever touch MR again..it's ... read more
Business response:
Hi Gina, we're so sorry to hear about your experience with your color at the Hair Color Bar, and we want to make it right. We will reach out to you via message to get more information. Thank you for taking the time to share your experience with us and we hope to get a chance to help with your desired color goals.
I have never left a negative review in my life, but after spending 7 hours at the salon for simply a root touch up and a partial highlight and still having to pay full price, I feel the need to. The colorist blamed me on picking a blonde shade that turned my hair red. I walked in the next day as I was upset with my results and was barely acknowledged. They fixed it slightly, but it is still not what I wanted and the experience was 7 hours and $240 I will never get back. Very upset.
Business response:
Hi Mary, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please message us here with your name or email so we can reach out to assist? We look forward to hearing from you.
UPDATE: You replied to my review and said you didnt have a record of me. I literally received 2 separate emails to provide feedback for my visit AND a receipt. How do you not know I was there? I will be calling the salon directly, as my 2 emails for feedback were completely ignored. What a trash "Business" if thats what you would even call it. at least own up and be honest what a scam. Take a look at what came out of brushing my hair when I got home. WTF?
Business response:
Hi Edita, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please message us here with your name or email so we can reach out to assist? We look forward to hearing from you.
Keeps responding to bad reviews saying they don't recognize the name just so that it seems like the bad reviews are spam or not real. They are very real, and the owner is too lazy to write a thoughtful response that holds their staff accountable. I know for certain that the review beneath mine was written by a real person, who took a photo with the Madison Reed smock on, that had a bad experience. Any response saying there is no record of the person leaving the bad review, is obviously an automatic response and a lie. Do... read more
Business response:
Hi Alexandra, We are very sorry for any negative experience you have had. We do want to help but there are many people who visit the Hair Color Bars across the country all with similar names. We do want to do everything we can to make this right for you and ask that you provide the account information so we can be sure we are helping the right person in situations like this. We did look up the name but seeing as we can only see your first name and last initial it is little difficult for us to go on, and there were several pe... read more
If you want fustration and aggravation, then Madison Reed is your salon! Twice they overbooked me. So I had to go home and wasted my time. The other time I had a long wait. I asked the manager to call me and she never did. No apologies or word from the manager when I asked her to call me. I was on hold twice for 2 hours. The color and products are mediocore. Nothing special. I paid a lot of money to fix it to a good hair color afterwards. So if you want to test your patience, then call Madison Reed for sure!
Business response:
Hi Elaine, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please message us here with your name or email so we can reach out to assist? We look forward to hearing from you.
Firstly, this review is not based on the any of the ladies who work at the Oakbrook salon, except for one shampoo girl who nearly ripped my hair off my scalp. She shampooed my hair and then proceeded to try to detangle it by literally tearing through all the knots with a brush. In hind sight I should have said something. My issues have more to do with the products that have damaged my hair more than any other time in my life. I started using Madison Reed products a little over two years ago. The in-home color kits, highli... read more
Business response:
We're very sorry to hear about your experience, A.P., and would love to help. Please reach out to us at colorcrew@madison-reed.com so that we may suggest next steps. We look forward to hearing from you. Hair breakage can occur with color treated hair, as the chemical reaction of all oxidative hair dye can compromise the protein structure of the hair shaft—the part that strengthens hair. Here is an informative article by an expert research and clinical board-certified dermatologist that we consulted with around the scienc... read more
Frequently asked questions about Madison Reed Hair Color Bar Oak Brook
How is Madison Reed Hair Color Bar Oak Brook rated?
Madison Reed Hair Color Bar Oak Brook has a 4.1 star rating with 235 reviews.
When is Madison Reed Hair Color Bar Oak Brook open?
Madison Reed Hair Color Bar Oak Brook is open now. It will close at 8:00 p.m.